FULL TIME Irreg Emergency Medical Call Taker (EMCT) - Victoria/Langford

BC Women's Hospital and Health Centre; Victoria; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading healthcare provider in Victoria is looking for an Emergency Medical Call Taker (EMCT) to act as the first point of contact for emergency medical calls. Candidates should possess strong customer service skills, a calm demeanor in stressful situations, and excellent communication abilities. The position requires successful completion of training in First Aid and CPR. The role offers a full-time, irregular schedule, with comprehensive benefits and development opportunities.

Benefits

Comprehensive benefits package

Professional development opportunities

Generous vacation entitlement

Discount program (WorkPerks)

Qualifications

• 2+ years’ experience in customer service.
• Experience in a call center is an asset.
• Fluent spoken and written English.

Responsibilities

• Serve as the first contact in emergency medical situations.
• Gather and share vital information during calls.
• Adapt quickly and prioritize tasks in a dynamic environment.

Skills

Customer service

Calm under pressure

Effective communication

Data entry

Listening skills

Education

Completion of Grade 12 or equivalent

Valid certificates in Standard First Aid and CPR Level C

Job description

Emergency Medical Call Taker (EMCT)

BC Emergency Health Services, Victoria, BC. Upcoming Career Opportunities for SPRING 2026 (date Pending) – Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:

• Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

You are a calm and decisive individual with a keen interest in health care. You’re a good phone person who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call‑centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What You’ll Do

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call‑centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals.

• Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment.
• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly.
• Take a leadership role while actively building relationships with team members and callers.
• Seek win‑win solutions, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

What You Bring

Initial Qualifications

• Completion of Grade 12 or equivalent.
• Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training).
• 2+ years’ experience in customer service.
• Experience in a call centre is an asset.
• Fluent spoken and written English.
• Minimum typing speed of 30 WPM (net).

Additional Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports; commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety and anti‑racism and accompanying reports (BC DRIPA, TRC, etc.).

Assessment & Skills

• Keyboarding and Data Entry.
• Listening.
• Reading Comprehension.

Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check before their first day of work.

Please send your email with subject: “BCEHS EMCT First Aid: LSPR2026-P LDOC” and a copy of your Basic First Aid and CPR‑C Certificate (or higher i.e. OFA2, EMR, PCP) to [e-mail] (Please add this address to your address book to ensure any communication is not filtered to your spam/junk folders).

Next Steps In The Recruitment Process

• Shortlisted candidates will receive an email invitation to complete the CritiCall assessment online. To be considered for this position, you must pass this assessment. You will be given up to three (3) hours to complete the assessment.
• Successful candidates will then be asked to complete a pre‑screening personality assessment – this is not an elimination test, but a tool used to determine best fit from our candidate pool.
• Applicants who are shortlisted from these tests will be contacted to come into the centre to complete an observation shift, where you will listen to live calls while paired with an experienced call‑taker. NOTE: BCEHS does NOT reimburse, arrange or organize for travel or relocation. All costs incurred due to travel or relocation are the responsibility of the candidate.
• As a final step, you will be invited to a behavioural‑based interview.

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province‑wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in‑house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Generous vacation entitlement.
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Irregular, full‑time

Wage: $32.60 hourly

Location: Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year (shifts typically run 2×12 hour day shifts, followed by 2×12 hour overnight shifts, then 6 days off)

Start Date: To be confirmed (Spring 2026).

We invite you to apply at: http://www.bcehs.ca/careers where you can register for the first time or enter your Username and Password to re‑access your profile on our system, and submit your resume and cover letter.

What We Do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA). PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost‑effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self‑determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

Please note, this posting provides interested individuals with the opportunity to register interest in the position of EMCT. QUALIFIED applicants will be contacted as future intake dates are scheduled. Training classes will be provided to successful applicants, with support to become certified. QUALIFIED APPLICANT applications will be automatically considered for future dates.

• If you are an internal BCEHS employee, please wait for official posting via the BCEHS intranet to be considered. Any applications via this portal will not be eligible for review.