Frontline IT Support Technician - Quick, Friendly Help

Reesink Canada; Manitoba; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Canada, Manitoba is seeking an IT Help Desk Technician to provide frontline technical support for employees. The role requires strong customer service skills, technical expertise, and the ability to troubleshoot hardware, software, and network issues. Candidates should have previous IT support experience, post-secondary education in IT or Computer Science, and a strong knowledge of Microsoft systems. The position offers a comprehensive benefits package and a positive, team-oriented work environment.

Benefits

Competitive Salary

Comprehensive benefits including health, dental, vision

Registered Retirement Saving Plan contributions

Ongoing professional development and training

Qualifications

• Previous experience in an IT Help Desk or Technical Support role preferred.
• Strong working knowledge of Microsoft operating systems and common business applications.
• Understanding of networking fundamentals and troubleshooting methodologies.

Responsibilities

• Provide frontline technical support to employees across the organization.
• Install, configure, maintain, and upgrade computer systems and applications.
• Diagnose and resolve hardware, software, and system-related issues.

Skills

Customer service mindset

Communication skills

Analytical abilities

Problem-solving abilities

Organizational skills

Education

Post-secondary education in Information Technology

Relevant certifications (CompTIA A+, Microsoft)

Tools

Microsoft operating systems

Ticketing systems

Job description

A technology solutions provider in Canada, Manitoba is seeking an IT Help Desk Technician to provide frontline technical support for employees. The role requires strong customer service skills, technical expertise, and the ability to troubleshoot hardware, software, and network issues. Candidates should have previous IT support experience, post-secondary education in IT or Computer Science, and a strong knowledge of Microsoft systems. The position offers a comprehensive benefits package and a positive, team-oriented work environment.