Front Store Supervisor

Shoppers Drug Mart; Oakville; On-site; CAD 45,000 - 65,000; Full time

Job summary

A community-focused retail pharmacy in Oakville seeks an Evening Supervisor to manage customer service, training, and compliance with operational policies. You will ensure that staff deliver excellent service while maintaining the store's image and standards. The ideal candidate should demonstrate problem-solving abilities, organizational skills, and independent thinking. Enjoy supporting your community while benefiting from flexible schedules, competitive pay, and a diverse workplace culture.

Benefits

Purchase discount program

Flexible schedules

Online learning through Academy

Qualifications

• Independent thinking as it relates to organizing a store is essential.
• Knowledge of products and supplies is required.

Responsibilities

• Manage customer service functions, ensuring compliance with policies.
• Train cashiers and merchandising staff in job functions.
• Resolve customer issues according to established guidelines.
• Ensure standards of housekeeping and store image are maintained.

Skills

Planning

Judgement

Decision Making

Problem solving

Organised

Efficient time management skills

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

Summary

Managing the customer service functions, including cash, cashiers and merchandising.

Duties & Responsibilities

Human Resources

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on‑going guidance and instruction

Loss Prevention

• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

Customer Service

• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey

Merchandising

• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM

General

• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organising store
• Problem solving is essential to ensure customer satisfaction

Experience

• Computer literate
• Organised
• Efficient time management skills
• Knowledge of products and supplies

Evening Supervisor 4PM to Midnight

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Why work in a Shoppers Drug Mart store?

Each store has an Associate‑Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co‑workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognise Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.