Front Office Manager Pine Bungalows Alberta

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prestigious lodge in Jasper is seeking a Front Office Manager for a temporary, seasonal role starting March 2026. Responsibilities include leading front desk operations, hiring and training staff, and ensuring exceptional guest service. The ideal candidate has prior front office management experience and a strong understanding of the tourism industry. Staff accommodation is provided, and the position pays $1,200/week. Legal eligibility to work in Canada is required.

Benefits

Casual dress

Extended health care

On-site parking

Qualifications

• Prior front office management experience required.
• Excellent knowledge of the tourism industry and attention to detail.
• Proven leadership skills and commitment to high customer service standards.

Responsibilities

• Lead front desk operations and manage front office staff.
• Ensure guest satisfaction and handle guest complaints.
• Participate in hiring, training, and HR matters.

Skills

Front office management experience

Customer service excellence

Organizational skills

Business acumen

Conflict-resolution skills

Proficiency in Microsoft Office

Job description

Job Summary

Location: 2 Cottonwood Creek Rd, Jasper, AB

Pay: $1,200 a week

Job type: Temporary, Seasonal, Full-time

Shift and schedule: Morning shift, Evening shift

Benefits: Casual dress, Extended health care, On-site parking

Position starts March 2026 and ends November 2026. Qualified candidates will have prior front office management experience and be living within Canada. Staff accommodation provided.

Property Overview

Pine Bungalows is a unique property of 52 individual cabins & 16 hotel rooms, located on the banks of the Athabasca River in Jasper National Park, just minutes from downtown Jasper.

Summary of Responsibilities

• Very hands‑on leadership role with significant time at the front desk assisting agents.
• Mix of morning and evening shifts.
• Reporting to the General Manager.
• Responsible for hiring, training, motivating front office staff.
• Creating and maintaining a culture of exceptional guest service and accurate, detail‑oriented front office administration.
• Communicating effectively with guests, staff and third parties.
• Helping to establish, enforce and communicate hotel policies and departmental procedures.
• Ensuring all guest complaints and concerns are documented and resolved in a timely manner, ensuring guest satisfaction.
• Following up with appropriate departments to prevent reoccurrences and improve standards.
• Monitoring Webrez availability and maintaining Extranet systems to maximize revenue and ADR.
• Monitoring all accounts: invoicing, chasing and processing payments in a timely fashion.
• Assisting with group sales: processing enquiries, contracting, pre‑stay administration, hosting various groups, and functions.
• Complying with labour budget through the close management of departmental scheduling, whilst ensuring all shifts are adequately covered.
• Handling HR matters for departmental staff.
• Participating in committees and leading departmental meetings as required.
• Organizing and maintaining front office records and equipment in accordance with hotel policies and ensuring compliance with any applicable legislation.
• Ensuring front office staff are trained in emergency situations and procedures. Leading by example in dealing with such circumstances.

Qualifications

• Previous front office management experience is required.
• Excellent knowledge of the tourism industry with strong business acumen and exceptional attention to detail.
• Proven leadership skills and a commitment to upholding the highest standards in customer service.
• Organized and results‑oriented with proven time‑management skills and the ability to work under pressure.
• Effective organisational, written and verbal communication skills.
• Knowledge of hotel safety and security standards and a demonstrable commitment to ensuring a safe work environment.
• Well‑developed knowledge of front office and hotel operations.
• Proven performance‑management and conflict‑resolution skills.
• Ability to make decisions with only general policies and procedures available for guidance.
• Experience with hotel property‑management systems and proficiency in other assorted computer programs, including Microsoft Office.
• High personal standards to ensure that service and product delivery are maintained in a friendly and courteous, service‑oriented fashion.
• A good sense of humour and an ability to deal with stressful situations in a calm and positive manner.

Physical Aspects of the Position

• Frequent standing and walking through shift.
• Occasional kneeling, pushing, pulling, lifting.
• Must be able to carry and lift loads of up to 50 lbs on a regular basis.
• Occasional ascending or descending ladders, stairs and ramps.

Visa Requirements

Must be legally eligible to work in Canada. The employer is unable to assist candidates in obtaining Canadian work authorization.

Equal Opportunity Employer

Pine Bungalows is an Equal Opportunity Employer and we value diversity within our workplace.