front office manager, hotel

Days Inn Leamington; Leamington; On-site; CAD 45,000 - 60,000; Full time

Job summary

A hospitality organization in Leamington is seeking an experienced operations manager to oversee daily functions, recruit staff, and enhance guest experience. The ideal candidate should have strong communication skills and the ability to work under pressure, along with relevant educational qualifications. This role offers a dynamic work environment and opportunities for personal growth.

Benefits

Gratuities

Free parking available

Learning/training paid by employer

On-site amenities

On-site housing options

Qualifications

• Minimum 7 months of experience in a related role.
• Ability to work in a fast-paced environment.
• Attention to detail and ability to manage pressure.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit, hire, and supervise staff.
• Negotiate with clients for facility use.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Initiative

Team player

Education

College or non-university certificate or diploma (1-2 years)

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

MS Windows

Job description

Job details
Duration: Permanent
Work language: English
Hours: 30 to 44 hours per week

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Staff accommodation available
• Hotel, motel, resort

Budgetary responsibility

• $500,001 - $1,500,000

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare marketing plans
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory

Supervision

• 3-4 people

Computer and technology knowledge

• MS Word
• MS Excel
• MS Outlook
• MS PowerPoint
• MS Windows

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player

Experience

• 7 months to less than 1 year

Financial benefits

• Gratuities

Other benefits

• Free parking available
• Learning / training paid by employer
• On-site amenities
• On-site housing options

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Supports newcomers and / or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and / or refugees with experienced employees

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching and / or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and / or networking opportunities for mature workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees