Front Office Associate

Explorers’ Edge; Bracebridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local hospitality provider in Bracebridge, Canada, is seeking a full-time Hotel Front Desk Associate. Responsibilities include welcoming guests, managing reservations, and ensuring customer satisfaction through top-notch service. The role requires flexibility in hours, including evenings and weekends, and offers a pay rate of $20 per hour. Ideal candidates should possess strong communication skills and be comfortable working under pressure.

Qualifications

• Outstanding customer service required.
• Strong written and verbal communication skills.
• Ability to learn on the job and adapt to high-paced environments.

Responsibilities

• Check guests in and out efficiently.
• Manage reservations and guest inquiries.
• Serve as a concierge for all guests.

Skills

Customer service skills

Ability to work under pressure

Communication skills

Job description

Overview

We are looking for a year round full-time friendly, reliable, mature, and responsible hotel front desk associate / room attendant to be responsible for welcoming guests, managing reservations, and verifying guests’ payment methods during check-in along with general housekeeping skills i.e., making beds, cleaning bathrooms etc. You should have a pleasant and professional disposition with guests and other hotel staff, and a passion for customer service and making people happy. Oct – May 4 days working Front desk and 1 day working in Housekeeping. May till Oct 5 days a week Front desk.

Hotel Front Desk Responsibilities

• Checking guests in and out.
• Receiving and managing reservations.
• Verifying guest identification and payment during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a concierge to all hotel, dining room, conference, and spa guests and ensuring that all guests are happy. This can include assisting in other departments (housekeeping) as required.
• Assist the Resort Director and General Manager as required.

Hotel Front Desk Requirements

• Previous experience in a Hotel setting is a strong asset. Not required.
• Ability to work in a high-paced, stressful environment with minimal supervision.
• Strong written and verbal communication skills.
• Mix of Morning and afternoon shifts required 8am-4pm or 12pm-8pm
• Well-presented and professional appearance.
• Ability to learn on the job.
• Top-notch customer service skills.
• Experience handling customers/guests who are disgruntled.
• Must have flexible hours. Working Evenings/Weekends/Holidays is a requirement in hospitality

Job Type: Full-time

Pay: $20.00 per hour

Note: The job description presented in this posting is solely that of the employer. Explorers’ Edge is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.