Front Office Agent

Hyatt; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A luxury boutique hotel in Downtown Toronto is seeking a Front Office Agent to manage guest registration processes and provide excellent customer service. This entry-level position requires strong communication skills and the ability to handle guest inquiries effectively. The role involves balancing cash floats, processing check-ins and check-outs, and addressing guest complaints. Candidates must reside in Canada with current legal working rights.

Qualifications

• Candidates must currently reside in Canada with current legal working rights.
• Must possess strong customer service skills and attention to detail.

Responsibilities

• Balance cash float and ensure shift audit balances.
• Check-in and check-out guest accounts and reservations.
• Deal with guest complaints or concerns promptly.
• Assist guests with hotel and area information.

Skills

Customer service

Cash handling

Problem solving

Communication

Knowledge of hotel operations

Job description

Join to apply for the Front Office Agent role at Hyatt.

Overview

TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites feature floor-to-ceiling windows with breath-taking city and lake views and thoughtfully chosen amenities. Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, all of which make TOOR Hotel a sanctuary designed to inspire connections and enhance a spirited lifestyle.

Duties and responsibilities

• Balance cash float at the beginning and end of each shift; ensure shift audit balances and related paperwork are accounted for.
• Verify all registered guests have sufficient payment via credit check report and have proper identification; process daily arrivals and fulfill special requests; log and deliver guest packages promptly and efficiently.
• Check-in guest reservations ensuring proper billing, postings and information is correct; checkout guest accounts ensuring proper billing, postings and revisions are correctly performed and logged.
• Deal with guest complaints or concerns promptly and efficiently.
• Assist guests with hotel and area information or any requests; arrange transportation and store guest luggage.
• Maintain guest security when issuing room keys after proper identification is established.
• Complete room blocking, wake-up calls, baggage check-in / out and reconcile master group accounts.
• Understand our different customers and their varied needs and expectations (corporate, leisure, FIT, convention, tour or airline); understand room availability and the rate programs or up-selling strategies of the hotel.
• Knowledge of hotel facilities, hours of operation and local attractions, company-wide marketing programs and incentives.

About You

Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role provides an opportunity for refined conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and answering the telephone; providing information about hotel services and tourism information about the city; currency exchange; responding to and resolving guest complaints; etc. Candidates must currently reside in Canada with current legal working rights.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality