Front-End & Service Operations Manager

Farm Boy; Kitchener; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading fresh food retailer in Kitchener seeks a Front End Supervisor to enhance customer service and manage operations. You will partner with management to maintain front-end excellence and cultivate an engaged team. Ideal candidates have a passion for service, significant supervisory experience, and a commitment to safety and compliance. This role offers career growth opportunities and benefits including a discount on in-store purchases.

Benefits

Comprehensive benefits program

10% discount on in-store purchases

On-the-job training

Profit sharing plan

Qualifications

• Minimum of 3 years in a supervisory role or equivalent experience.
• Public Health Food Handler certification and Smart Serve are required within six months.
• Fluency in English; French skills are a plus.

Responsibilities

• Manage front-end operations and team performance.
• Deliver exceptional customer service aligning with Farm Boy's vision.
• Recruit and train high-performing teams.

Skills

Customer service

Team building

Coaching

Organizational skills

Analytical skills

Education

Post-secondary program in business

Job description

A leading fresh food retailer in Kitchener seeks a Front End Supervisor to enhance customer service and manage operations. You will partner with management to maintain front-end excellence and cultivate an engaged team. Ideal candidates have a passion for service, significant supervisory experience, and a commitment to safety and compliance. This role offers career growth opportunities and benefits including a discount on in-store purchases.