Front End Manager: Customer Service & Training

Walmart Canada; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major retail corporation in Ottawa is seeking a Customer Service Manager to lead front end operations and enhance the shopping experience for customers. Responsibilities include monitoring staff, ensuring safety protocols, and training associates. Ideal candidates will possess strong leadership and communication skills with a background in retail management. This role offers benefits like Paid Time Off and employee discounts.

Benefits

Paid Time Off

Live Better U educational programs

Employee Discount

EQ Health coverage

Deferred Profit Sharing

Qualifications

• Must have experience in a retail environment coordinating front end operations.
• Ability to manage customer and associate concerns professionally.
• Strong understanding of register opening and closing procedures.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Train associates on systems and company procedures.
• Monitor front end associates for proper coverage.

Skills

Experience coordinating front end operations

Handle customer and associate concerns

Training associates

Register opening/closing

Team leadership

Managing company programs and initiatives

Job description

A major retail corporation in Ottawa is seeking a Customer Service Manager to lead front end operations and enhance the shopping experience for customers. Responsibilities include monitoring staff, ensuring safety protocols, and training associates. Ideal candidates will possess strong leadership and communication skills with a background in retail management. This role offers benefits like Paid Time Off and employee discounts.