Front Desk Supervisor - Rooms Inventory Controller

Accor Hotels; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury hotel chain is seeking a Rooms Inventory Controller to manage guest room inventory and enhance guest satisfaction at their Banff location. This role involves overseeing allocations, leading Front Desk staff, and ensuring efficient operations. Ideal candidates will have supervisory experience in a large hotel and a passion for hospitality. Attractive benefits include subsidized accommodation, meals, and health packages, along with travel discounts. Join a vibrant team in a beautiful alpine setting.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounts at resort outlets

Qualifications

• Minimum 1 year previous Front Desk supervisory experience in a large hotel preferred.
• Experience in dealing with guest concerns with excellent recovery required.

Responsibilities

• Manage and optimize guest room inventory across 723 rooms.
• Oversee group, tour, and VIP room allocations.
• Ensure seamless arrival and departure experiences for guests.
• Lead, coach, and support Front Desk colleagues.

Skills

Proficient in the English language

Excellent written and verbal skills

Attention to detail

Guest concern handling

Education

Graduate of Hotel Management or Hospitality program

Tools

Opera PMS/Opera Cloud

Job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description

Represent the Fairmont Banff Springs through a commitment to exceptional guest service. By maximizing guest satisfaction from pre-arrival through departure by consistently upholding hotel standards and responding to all guest inquiries with accuracy, professionalism, and genuine hospitality. Oversee the effective and efficient operation of room’s inventory, providing leadership through coaching, training, and mentorship to colleagues. Foster a culture of excellence while supporting the hotel’s vision of being one of the world’s finest heritage resorts.

Starting Rate: $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include:

Reporting to the Front Desk Manager, the Rooms Inventory Controller’s responsibilities and essential job functions include but are not limited to the following:

• Manage and optimize guest room inventory across 723 rooms, ensuring accurate room placement, rate integrity, and alignment with RPS goals, budgets, guest preferences, and reservation details.
• Oversee group, tour, and VIP room allocations, including convention blocks, incentive business, and tour contracts, while collaborating with Revenue, Reservations, Executive Office, and Capital teams to balance inventory and maximize revenue.
• Proactively communicate with guests and internal teams to resolve blocking challenges prior to arrival, set clear expectations, and ensure seamless arrival and departure experiences.
• Maintain expert knowledge of room inventory and operational impacts, including maintenance/restoration outages, and coordinate with Housekeeping and Engineering to place rooms in or out of service as needed.
• Lead, coach, and support Front Desk colleagues, delivering exceptional service, mentoring team members, supervising daily operations, empowering service recovery, and supporting broader Rooms Division needs.

Qualifications

• Proficient in the English language (verbal & written)
• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Previous Opera PMS/Opera Cloud experience an asset
• Previous working experience in Front Office or a customer facing role.
• Experience in dealing with guest concerns with excellent recovery
• Graduate of Hotel Management or Hospitality program an asset
• Excellent written and verbal skills with a high attention to detail required

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Aff
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]