Front Desk Supervisor - Rooms Inventory Controller

Fairmont Hotels & Resorts; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prestigious hospitality brand is seeking a Front Desk Supervisor at their renowned resort in Banff, Canada. The role involves managing guest room inventory while delivering exceptional service and leading a team of Front Desk colleagues. Candidates should have prior supervisory experience in hospitality, excellent communication skills, and the ability to address guest concerns effectively. This position offers competitive pay starting at $28.57 per hour, comprehensive benefits, and staff accommodation options.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounts in resort facilities

Qualifications

• Minimum 1 year previous Front Desk supervisory experience in a large hotel preferred.
• Experience dealing with guest concerns and excellent recovery skills is needed.
• Excellent written and verbal skills with a high attention to detail required.

Responsibilities

• Manage and optimize guest room inventory across 723 rooms.
• Oversee group and VIP room allocations with various internal teams.
• Proactively communicate with guests to resolve challenges prior to arrival.
• Lead, coach and support Front Desk colleagues to deliver exceptional service.

Skills

Proficient in English (verbal & written)

Guest relations skills

Leadership and mentoring

Attention to detail

Guest recovery skills

Education

Graduate of Hotel Management or Hospitality program

Tools

Opera PMS/Opera Cloud

Job description

Company Description

Fairmont Banff Springs is a world‑renowned heritage resort located in scenic alpine surroundings. The resort attracts hospitality enthusiasts, adventure seekers, artists, entertainers and families, offering a balanced work/life environment.

Job Description

Represent Fairmont Banff Springs with exceptional guest service. Maximize guest satisfaction from pre‑arrival through departure by upholding hotel standards and responding to inquiries with accuracy, professionalism and genuine hospitality. Oversee the efficient operation of room inventory, providing leadership through coaching, training and mentorship. Foster a culture of excellence while supporting the hotel’s vision of being one of the world’s finest heritage resorts.

Starting Rate

$28.57 per hour, increasing after six months and yearly to three years. At three years the pay rate would be $31.30.

Job Duties Include

• Manage and optimize guest room inventory across 723 rooms, ensuring accurate room placement, rate integrity and alignment with RPS goals, budgets, guest preferences and reservation details.
• Oversee group, tour and VIP room allocations, including convention blocks, incentive business and tour contracts, while collaborating with Revenue, Reservations, Executive Office and Capital teams to balance inventory and maximize revenue.
• Proactively communicate with guests and internal teams to resolve blocking challenges prior to arrival, set clear expectations and ensure seamless arrival and departure experiences.
• Maintain expert knowledge of room inventory and operational impacts, including maintenance/restoration outages, and coordinate with Housekeeping and Engineering to place rooms in or out of service as needed.
• Lead, coach and support Front Desk colleagues, delivering exceptional service, mentoring team members, supervising daily operations, empowering service recovery and supporting broader Rooms Division needs.

Qualifications

• Proficient in the English language (verbal & written)
• Minimum 1 year previous Front Desk supervisory experience in a Large Hotel preferred
• Previous Opera PMS/Opera Cloud experience an asset
• Previous working experience in Front Office or a customer facing role
• Experience dealing with guest concerns with excellent recovery skills
• Graduate of Hotel Management or Hospitality program an asset
• Excellent written and verbal skills with a high attention to detail required

Job Perks & Benefits

• Subsidized staff accommodation provided on‑site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs and Gender Affimation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY

Whether you’re just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]