Front Desk Supervisor - Rooms Inventory Controller

Brightvision Capital Partners, LLC; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality company situated in the stunning Banff area is looking for a Front Desk Supervisor - Rooms Inventory Controller. In this pivotal role, you will manage and optimize an extensive inventory of guest rooms while maximizing guest satisfaction. The ideal candidate will have experience in a supervisory role within a large hotel and demonstrate exceptional communication skills. Enjoy competitive compensation, including comprehensive benefits, subsidized accommodation, and opportunities for career growth. Apply today!

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounts at resort amenities

Qualifications

• 1+ years of supervisory experience in a large hotel preferred.
• Experience dealing with guest concerns with excellent recovery.
• Strong communication skills and professionalism.

Responsibilities

• Manage and optimize guest room inventory across 723 rooms.
• Oversee group and VIP room allocations for maximum revenue.
• Lead and coach Front Desk colleagues for exceptional service.

Skills

Proficient in English (verbal & written)

Front Desk supervisory experience

Excellent problem recovery skills

Attention to detail

Education

Graduate of Hotel Management or Hospitality program

Tools

Opera PMS/Opera Cloud

Job description

Front Desk Supervisor - Rooms Inventory Controller

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Represent the Fairmont Banff Springs through a commitment to exceptional guest service. By maximizing guest satisfaction from pre‑arrival through departure by consistently upholding hotel standards and responding to all guest inquiries with accuracy, professionalism, and genuine hospitality. Oversee the effective and efficient operation of room’s inventory, providing leadership through coaching, training, and mentorship to colleagues. Foster a culture of excellence while supporting the hotel’s vision of being one of the world’s finest heritage resorts.

Starting Rate: $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include:

Reporting to the Front Desk Manager, the Rooms Inventory Controller’s responsibilities and essential job functions include but are not limited to the following:

• Manage and optimize guest room inventory across 723 rooms, ensuring accurate room placement, rate integrity, and alignment with RPS goals, budgets, guest preferences, and reservation details.
• Oversee group, tour, and VIP room allocations, including convention blocks, incentive business, and tour contracts, while collaborating with Revenue, Reservations, Executive Office, and Capital teams to balance inventory and maximize revenue.
• Proactively communicate with guests and internal teams to resolve blocking challenges prior to arrival, set clear expectations, and ensure seamless arrival and departure experiences.
• Maintain expert knowledge of room inventory and operational impacts, including maintenance/restoration outages, and coordinate with Housekeeping and Engineering to place rooms in or out of service as needed.
• Lead, coach, and support Front Desk colleagues, delivering exceptional service, mentoring team members, supervising daily operations, empowering service recovery, and supporting broader Rooms Division needs.

Your experience and skills include:

• Proficient in the English language (verbal & written)
• Minimum 1 year previous Front Desk supervisory experience in a Large Hotel preferred
• Previous Opera PMS/Opera Cloud experience an asset
• Previous working experience in Front Office or a customer facing role.
• Experience in dealing with guest concerns with excellent recovery
• Graduate of Hotel Management or Hospitality program an asset
• Excellent written and verbal skills with a high attention to detail required

Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like: Mental Health, Orthodontics, Fertility Drugs and Gender Afffirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world‑wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]