Front Desk Receptionist

A. Lwanga Med. Prof. Corp.; Regina; On-site; CAD 35,000 - 45,000; Full time

Job summary

A healthcare provider in Regina is seeking a Front Desk Receptionist to manage patient check-ins, answer calls, and schedule appointments. This full-time role offers a supportive work environment with training opportunities. Ideal candidates should possess strong communication skills, multitasking abilities, and a professional demeanor. Previous experience in a medical office is preferred but not mandatory.

Qualifications

• Excellent communication, interpersonal, and organizational skills.
• Strong computer skills, including experience using Google Workspace & Microsoft Office.
• The ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Greet patients warmly and initiate check-in within 5 minutes.
• Answer phone calls promptly with a professional tone.
• Schedule appointments and confirm patient referrals.

Skills

Excellent communication skills

Strong computer skills

Ability to multitask

Attention to detail

Professional demeanor

Education

Secondary School

Tools

Google Workspace

Microsoft Office

Accuro EMR

Job description

Job Title

Front Desk Receptionist for Dr. Lwanga at South End Medical (Regina, Saskatchewan)

Why Us?

• Work full-time but only 4 days a week: Mon, Tue, Wed & Fri
• Build your resume / CV as you prepare for med school, PA school or Physiotherapy
• No weekend shifts
• Competitive salary
• Opportunity to work in a fast-paced, friendly healthcare environment

Responsibilities

• A. Patient Check-in: Greet patients warmly and initiate check-in within 5 minutes. Verify appointment details, update information, and confirm pharmacy, allergies, and medications in EMR with accuracy.
• B. Phone Management: Answer phone calls promptly with a professional tone. Provide necessary information, document follow-ups or messages. Prioritize urgent calls and ensure proper triage.
• C. Appointment Booking: Schedule appointments. Confirm patient referrals before booking. Review the daily schedule to avoid overlaps or errors.
• D. Call Triage and Forwarding: Answer, triage, and forward calls within 2 minutes. Log calls requiring follow-up and direct them appropriately.
• E. Physician Communication: Document and communicate patient concerns to the relevant physician in a timely manner. Ensure no critical information is overlooked.
• F. Administrative Tasks: Collect, sort, and distribute mail within 24 hours of receipt. Ensure new documents and labs are filed for the physician.

How We Will Support You

• Training on how to complete each task
• Frequent meetings with leadership
• Monthly training to upgrade your skills

This Opportunity is Perfect for Someone That Has

• Excellent communication, interpersonal, and organizational skills
• Strong computer skills, including experience using Google Workspace & Microsoft Office
• The ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• The ability to maintain confidentiality and adhere to OSHA & HIPAA regulations
• A Professional and courteous demeanor

Preferred But Not Mandatory

• Previous experience in a medical office
• CPR / ACLS certification
• Experience with Accuro EMR
• Criminal Record Check & references are required

This Opportunity is a Poor Fit For Individuals That

• Prefer not to follow instructions
• Don\'t have good verbal communication skills
• Have a poor work ethic
• Lack discretion & enjoy gossip
• Can\'t work independently
• Have difficulties managing their emotions
• Have difficulties working in a fast-paced environment
• Doesn\'t value teamwork

Application Instructions

• Please submit your resume and cover letter to Sher. We look forward to hearing from you.
• No walk-in application. We will screen the profiles and contact shortlisted candidates for further instructions. Thank you

Job Type : Full-time

Application question(s)

• Describe a time when you had to deal with a difficult or upset patient. How did you handle the situation?
• Can you share an example of a time when you went above and beyond to provide excellent customer service? What was the outcome?

Education

• Secondary School (required)

Language

• English (required)

Location

• Regina, SK S4S 6K6 (required)

Work Location : In person