Front Desk Jasper Alberta Forest Park Hotel

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality provider is seeking a Front Desk Agent for a full-time seasonal position in Jasper, Alberta. The role includes managing guest registrations, resolving complaints, and providing information on hotel services. Ideal candidates should have strong English skills and customer service knowledge. Perks include free access to Pursuit attractions and discounts on hotel stays.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to mental health resources

Qualifications

• Fluency in English is required.
• Previous guest-facing/receptionist experience is an asset.
• Knowledge of other languages is considered an asset.

Responsibilities

• Process telephone calls and manage guest registrations.
• Resolve minor guest complaints and balance cash.
• Provide information on hotel facilities and services.

Skills

Fluency in English

Guest service principles

Communication skills

Teamwork

Computer knowledge

Job description

Front Desk Jasper Alberta Forest Park Hotel

Anticipated Start Date: ASAP

Employer: Pursuit Collection

Position: Front Desk – Full-Time Seasonal

Number of Positions: 1

Wage Range: $18 Hourly

Overview: full-time seasonal position beginning immediately and running until October 31, 2025.

Responsibilities

• Process telephone calls
• Process group arrivals and departures
• Register arriving guests and assign rooms
• Process guests’ departures, calculate charges and receive payment
• Take, cancel, and change room reservations
• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
• Refer major guest complaints to Hotel Manager or Front Desk Supervisor
• Balance cash and complete balance sheets, cash reports and related forms
• Provide information on hotel facilities and services, and local points of interest
• Arrange services required for guests with special needs
• Provide information regarding room status and special guests to other departments
• Learn the Emergency Response Manual thoroughly
• Learn the Night Audit procedures
• Perform related Front Desk duties as directed by Supervisor

Perks & Benefits

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Position Requirements / Qualifications

• English: Fluency required
• Previous guest-facing / receptionist experience or education an asset
• Neat and clean in appearance and work habits
• Pleasing, outgoing personality
• Knowledge of languages is considered an asset
• Ability to accept direction
• Solid understanding of guest service principles
• Good communication skills
• Knowledge of computers; typing skills an asset (will train)
• Ability to work within a team

Application Details

How to Apply: In Person | Email | Online

EMAIL: [e-mail]

Documents Required: Resume

Hike Jasper
Jasper Camping
Canadian Rockies