Front Desk & Guest Experience Manager

Caesars Jobs Hiring; Canada; On-site; CAD 45,000 - 60,000; Full time

Job summary

A hospitality company in Ontario, Canada, is seeking an Office Manager to address guest concerns, train front desk staff, and manage payment processing. The ideal candidate will have experience in customer service and hotel operations, demonstrating professionalism in handling various guest requests and issues. This role is critical for maintaining customer satisfaction and ensuring smooth front desk operations.

Qualifications

• Must be ready to respond to a wide variety of requests from guests.
• Experience in training staff on hotel operations and policies.
• Ability to process payments and maintain balanced accounts.

Responsibilities

• Address guest complaints and concerns in a timely manner.
• Train front desk personnel in hotel operations and customer service.
• Process cash or credit card payments during check-in.

Job description

A hospitality company in Ontario, Canada, is seeking an Office Manager to address guest concerns, train front desk staff, and manage payment processing. The ideal candidate will have experience in customer service and hotel operations, demonstrating professionalism in handling various guest requests and issues. This role is critical for maintaining customer satisfaction and ensuring smooth front desk operations.