front desk agent

Government of Canada; Sioux Narrows; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government organization in Ontario, Canada is seeking a dedicated individual to manage guest registrations and provide excellent customer service. The role requires strong communication skills and the ability to work independently in a physical location. This position is ideal for someone who enjoys helping others and resolving issues efficiently.

Benefits

Other benefits

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Provide information on hotel facilities and services
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Provide customer service
• Respond to complaints of guests
• Receive payments from customers
• Attend to guests' requests for extra supplies or other items
• Report information to supervisor

Skills

Customer service

Team player

Independent work

Education

No degree, certificate or diploma

Job description

Overview

Languages: English

Education: No degree, certificate or diploma

Experience: Will train

Work location: On site – Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Provide information on hotel facilities and services
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Provide customer service
• Respond to complaints of guests
• Receive payments from customers
• Attend to guests\' requests for extra supplies or other items
• Report information to supervisor

Work conditions and physical capabilities

• Ability to work independently

Personal suitability

• Team player

Benefits

• Other benefits