Front Desk Agent

Crescent Hotels & Resorts; Rossland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel management company in Rossland seeks a Front Desk Agent to provide exceptional guest service, manage reservations, and ensure a welcoming environment. Candidates must be service-oriented, possess strong communication skills, and be able to work flexible shifts, including nights and weekends. This position offers an hourly wage of $19.00 to $20.00 and various employee benefits.

Benefits

Company events

Discounted or free food

Employee assistance program

Flexible schedule

Wellness program

Qualifications

• Legally eligible to work in Canada.
• Willingness to learn, develop & grow.
• Professional presentation.

Responsibilities

• Greet all guests in a timely, friendly manner.
• Handle guest reservations and transactions.
• Respond to guest needs and ensure safety.

Skills

Service oriented

Excellent verbal & written communication skills

Numerical acuity

Detail oriented

Ability to thrive in a fast-paced environment

Tools

PMS experience

Computer literacy

Job description

Description

Your passion for service ensures that our guests are taken care of, as you respond to guest requests and questions in a professional, positive manner. As a Front Desk Agent, you are empowered to create a unique, sincere and genuine experience for our guests.

Job Description

Front desk agents will be accountable for a multitude of functions, including but not limited to:

• Greet all guests in a timely, friendly, and professional manner
• Make guest reservations, and actively promote package add-ons
• Ensure accuracy of all guest information during check-in and check-out
• Safely handle cash floats and any other forms of monetary transactions for guests
• Promptly answer all calls in a friendly and courteous manner
• Respond to guest needs, ensuring special requests are directed through to the appropriate department
• Communicate effectively and professionally with other departments
• Contribute to the security of the building, company assets, and team/guest safety with full adherence to security procedures
• Maintain up-to-date knowledge of all rooms available as well as their location, layout, and rate plans
• Must be willing to work Night Audit Shifts when there are issues

Job Requirements

• Computer literacy Hotel
• PMS experience an asset
• Service oriented with an eye to supporting your internal guests
• Ability to thrive in a fast-paced hotel environment
• Excellent verbal & written communication skills
• Willingness to learn, develop & grow
• Numerical acuity and high attention to detail
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions
• Ability to stand for long periods of time (up to 8 hours per shift)
• Professional presentation
• Must be willing to work overnights, holidays and weekends
• Able to perform other duties as required
• Must be legally eligible to work in Canada

The Josie Hotel will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. The Josie is unable to sponsor international applicants.

About Us

Experience the true soul exhilaration of living for today at The Josie, Autograph Collection. Proudly named Canada’s Best Ski Boutique Hotel (2019, 2020, 2021). The Josie welcomes you with mountains of amenities like outdoor cedar saunas, ski valet, modern fitness facility, indoor and outdoor event space, vibrant restaurant offering indoor and outdoor dining. The modern, architecturally unique 106-room hotel boasts true ski-in, ski-out access at the base of RED Mountain Resort in Rossland, British Columbia. Offering stylishly appointed guestrooms, studio suites, and one-bedroom suites, The Josie is the premier choice for families, powder chasers, and group getaways seeking exceptional service combined with boutique charm.

The Josie Hotel is an equal opportunity employer and will consider all applicants for all positions regardless of race, colour, gender, sex, age, origin, religion, sexual orientation, identity, basis of disability or any other protected class. We embrace that no one here is like the other and are committed to find a place for everyone.

Job Types / Salary

Job Types: Full-time, Seasonal

Salary: $19.00-$20.00 per hour

Benefits

• Company events
• Discounted or free food
• Employee assistance program
• Flexible schedule
• Wellness program

Schedule

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Supplemental Pay Types

• Overtime pay

Location & Language

• Rossland, BC V0G 1Y0: reliably commute or plan to relocate before starting work (required)
• English (required)

Shift Availability

• Day Shift (required)
• Night Shift (required)
• Overnight Shift (preferred)

Work Location

In person

Qualifications

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Team Player: Works well as a member of a group (Preferred)

Motivations

• Preferred Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business