French Bilingual Operations Officer - Visa Application Centre - Montreal - 6 months contract

VFS Services USA; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading outsourcing and technology services company is seeking an Operation/Visa Officer in Montreal, QC. The role involves scrutinizing visa applications, managing customer inquiries in both French and English, and ensuring compliance with necessary procedures. Ideal candidates should have a Bachelor's degree, attention to detail, and proficiency in Microsoft Office. Immediate availability is preferred. This position offers a chance to work in a dynamic environment focused on delivering quality service.

Qualifications

• Fluent in both French and English for effective communication.
• Possess a recognized Bachelor’s degree or equivalent.
• Exhibit a keen attention to detail and ability to work under pressure.

Responsibilities

• Scrutinize documents and collect visa applications.
• Manage customer queries through various communication channels.
• Record and maintain accurate application data.

Skills

Bilingual and fluent in French & English

Good knowledge of Microsoft Office packages

Attention to detail

Proactive attitude

Education

Bachelor’s degree or global equivalent

Job description

Overview

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Operation/Visa Officer in our Visa Application Center in Montreal, QC. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.

Submission Officer – Responsibilities

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
• Ensure all administration and logistics of passport delivery to consulate/applicant/logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/customers
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project

Experience / Qualifications Required

• Bilingual and fluent in French & English
• Minimum education: Bachelor’s degree or global equivalent
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Flexible / ready and willing to additional hours, if needed
• Availability to begin as soon as possible