Fraud Analyst

Peoples Trust; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A boutique financial institution is seeking a detail-oriented Fraud Prevention Specialist in Vancouver. This role focuses on managing fraud investigations, analyzing suspicious transactions, and implementing prevention strategies. The ideal candidate has 3-5 years of relevant experience and a Bachelor’s degree. Flexible working arrangements and competitive compensation of $60,000 to $80,000 are offered.

Benefits

Flexible work environment

Competitive salary

Profit sharing and benefits

Generous paid time off

Commitment to employee well-being

Qualifications

• 3-5 years of experience at a financial institution in fraud analysis.
• Knowledge of fraud prevention measures.
• Experience in fraud claim adjudication and recovery processes.

Responsibilities

• Manage indemnity processing and case management.
• Support fraud investigations by reviewing account activities.
• Investigate alerts from transaction monitoring systems.

Skills

Fraud analysis

Critical thinking

Excellent communication

Attention to detail

Education

Bachelor's degree in a relevant field

Job description

Overview

We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

Role Overview

A detail-oriented and adaptable fraud prevention specialist will bring a proactive mindset, strong analytical skills, and a passion for safeguarding operational integrity. With expertise that will span credit card fraud, electronic payment fraud, and internal fraud reviews, this professional will manage indemnity processing and coordinate case management across teams. They will support investigations by reviewing RPAA Trust Account activity, assessing suspicious transactions, and contributing to EFT recall procedures. They will investigate alerts from transaction monitoring systems, recommend mitigation strategies, and maintain thorough documentation for audits and tracking.

Their responsibilities will include managing fraud case intake, responding to FAS deposit alerts, reconciling transactions, validating client histories, and supporting broader initiatives such as missing persons investigations, deposit reviews, and large production orders. Through cross-training and task sharing, they will provide seamless support during team absences, assist with data requests for police and government inquiries, and stay current on industry trends to inform policy updates and process improvements.

Qualifications

• 3-5 years of experience working at a financial institution in fraud analysis, investigations in Credit card fraud prevention, and electronic payment fraud.
• Bachelor’s degree in a relevant field.
• Knowledge of fraud prevention measures
• Knowledge of fraud claim adjudications and fraud recovery processes
• A team player with excellent communication skills.
• A critical thinker and problem solver with strong attention to detail.

Day-to-Day

• Manage indemnity processing, which includes case management and coordinating with other teams.
• Support fraud investigations by reviewing RPAA Trust Account activity, assessing suspicious transactions, and contributing to EFT recall processes.
• Investigate alerts from transaction monitoring systems and recommend mitigation strategies.
• Upload and maintain documentation in systems audit and tracking purposes.
• Assist with intake and management of fraud cases, ensuring proper documentation and categorization.
• Respond to FAS deposit alerts, reconcile transactions, and validate client histories.
• Support with broader project initiatives and team priorities.
• Provide support with missing persons investigations, deposit investigations, and large production orders.
• Provide cross-functional support during team absences through task sharing and cross-training.
• Support data requests for police investigations and government inquiries.
• Stay informed on industry trends and best practices, contributing to policy updates and process improvements.

About us

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers\' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Work environment & Benefits

Our culture is built on values: Trustworthy, Creative, Willing. We prioritize risk-based practices and procedures to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.

Peoples Group offers a flexible and hybrid work environment. You will work a combination of in-office and remote work, typically during regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• Competitive salaries, profit sharing, RRSP matching and benefits from day one.
• Generous paid time off to help achieve a healthy work-life balance.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Compensation

Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $60,000 and $80,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.

Note This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.

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