FMS Account Coordinator

Libertana; Canada; On-site; CAD 40,000 - 55,000; Full time

Job summary

A healthcare services provider in Canada is seeking an FMS Account Coordinator/Billing Representative to enhance their Financial Management Services program. Candidates should have a minimum of 1-2 years in customer service and billing, with strong bilingual skills in English and Spanish being preferred. Key responsibilities include processing referrals, handling billing, and providing excellent service to clients, vendors, and case managers. The role requires attention to detail and the ability to manage multiple tasks efficiently.

Qualifications

• 1-2+ years of experience in customer service and billing.
• Bilingual in English and Spanish preferred.
• Proficiency in Word, Excel, and Outlook.

Responsibilities

• Provide excellent customer service to vendors and case managers.
• Process and track referrals and authorizations.
• Maintain accuracy in patient account activity.

Skills

Customer service and billing experience

Bilingual English and Spanish

Excellent communication skills

Strong organizational skills

Attention to detail

Data entry accuracy

Ability to multi-task

Tools

Word

Excel

Outlook

Job description

Current job opportunities are posted here as they become available.

The FMS Account Coordinator/Billing Representative will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. They will perform duties such as processing referrals, contacting clients, family members, vendors, and Regional Center Case Managers. The position is intended for those who can handle fast-paced environments while producing quality work.

QUALIFICATIONS:

• 1-2+ years of customer service and billing experience.
• Bilingual English and Spanish preferred.
• Excellent customer service and communication/phone skills
• Strong organizational, prioritizing, and analytical skills.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work with substantial amounts of data and make correct judgments.
• Ability to work independently and with others, including management.
• Ability to multi-task and prioritize needs to meet required timelines.
• Proficiency with Word, Excel, and Outlook (or similar e-mail software applications)
• A ‘can-do’ attitude and willing to jump in to assist with additional tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions.

• Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.
• Primary point of contact for case managers, vendors, clients, and family members.
• Process, review, and track referrals, authorizations, and billing.
• Maintain, input, update, research and analyze patient account activity to maintain accuracy.
• Reviews patient accounts identify any missing information, follows up, and corrects accordingly.
• Responsible for timely and accurate billing and collection.
• Keep up regular attendance and punctuality are essential for the smooth operation of this company.
• Working closely with both regional center case managers and accounting departments.
• Verify accuracy of regional center payments received and posted to the billing system.
• Prepares reports as needed for census, tracking, and identifying on-reconciled claims and authorizations.
• Other duties as assigned.

PHYSICAL REQUIREMENTS:

• Stand, sit, talk, hear, reach, stoop, kneel and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis (up to 75% of the time).
• Close vision requirements due to computer work.
• Light to moderate lifting may be required (up to 25lbs).