First Account Manager, SaaS for Legal Tech

Adaptive Talent; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A dynamic technology firm in Vancouver is looking for an Account Manager to engage clients and ensure success. You will manage a portfolio of legal accounts, drive onboarding, and translate client needs into actionable insights. The ideal candidate has 3–5 years in SaaS account management or relevant law firm experience. Strong communication skills and familiarity with CRM tools are essential. This role offers an exciting opportunity to shape client strategies in a startup environment.

Qualifications

• 3–5 years in account management or customer success in SaaS, or law firm experience with complex workflows.
• Ability to translate ambiguities into structured insights.
• Experience in regulated industries is a plus.

Responsibilities

• Manage and grow a portfolio of legal accounts.
• Lead onboarding and guide clients through their journey.
• Act as the client advocate to clarify workflows.
• Establish clear cadences, follow-ups, and account plans.
• Collaborate with founders and product teams.
• Stay informed on industry trends and client needs.

Skills

Excellent written and verbal communication skills

Ability to thrive in fast-changing environments

Proactive mindset that anticipates challenges

Ability to create structured insights

Familiarity with SaaS platforms

Tools

CRM tools (HubSpot preferred)

Job description

A dynamic technology firm in Vancouver is looking for an Account Manager to engage clients and ensure success. You will manage a portfolio of legal accounts, drive onboarding, and translate client needs into actionable insights. The ideal candidate has 3–5 years in SaaS account management or relevant law firm experience. Strong communication skills and familiarity with CRM tools are essential. This role offers an exciting opportunity to shape client strategies in a startup environment.