Fire Restoration Technician

ServiceMaster Fire and Water Restoration by GM Restoration; Theodore; On-site; CAD 30,000 - 60,000; Full time

Job summary

A restoration service provider in Saskatchewan seeks a Fire Restoration Technician responsible for monitoring and completing restoration jobs. Key tasks include performing fire repair, water extraction, and ensuring documentation for insurance reimbursement. Candidates are preferred to have a high school diploma, valid driver's license, and good communication skills. Physical demands include lifting up to 70 pounds and working in varied conditions. Join a team dedicated to quality service and restoration excellence.

Qualifications

• Experience in restoration or construction industry preferred but not required.
• Valid Driver’s License and satisfactory driving record required.
• Certifications like FSRT and OCT are preferred but not necessary.

Responsibilities

• Monitor and complete tasks for restoration jobs.
• Inspect completed jobs and obtain customer approvals.
• Perform fire/smoke damage repairs and water extraction.

Skills

Verbal communication

Written communication

Problem-solving skills

Customer service skills

Ability to prioritize activities

Education

High school diploma or equivalent

Job description

A successful Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Fire Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Qualifications

• High school graduate or equivalent.
• Experience in the restoration or construction industry is preferred, but not required.
• Valid Driver’s License and satisfactory driving record.
• Good verbal and written and communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Report to work on time in a clean, complete uniform.
• Read and follow product label usage instructions.
• Certifications are preferred, but not required:
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician

Physical Demands and Working Conditions

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.