Fintech Support Associate

ServiceTitan; Remote; CAD 55,000 - 67,000; Full time

Job summary

A leading financial technology firm in Manitoba is seeking a Customer Support Specialist. This role involves providing customer support for payment processing, managing inquiries, and offering technical assistance. Candidates should have at least 2 years of experience in a client-facing role within the payment processing industry. Comprehensive benefits and a dynamic start-up environment will be provided, making this an exciting opportunity for growth.

Benefits

Salary up to $66,600 CAD

Flexible time off

Comprehensive health benefits

Career advancement opportunities

Qualifications

• Minimum of 2+ years of client-facing experience in the merchant services/payment processing industry.
• Strong understanding of payments industry terms and client needs.
• Excellent communication skills are essential.

Responsibilities

• Provide day-to-day support for customers regarding payment solutions.
• Manage incoming inquiries from existing customers.
• Offer technical support within the software platform related to payment processing.
• Collaborate with payment processors while assisting with documentation requests.
• Train new customers post-implementation.

Skills

Client-facing experience

Understanding of payments industry

Excellent communication skills

Detail-oriented

Knowledge of Visa/Mastercard fees

Job description

Employer Industry: Financial Technology (FinTech)

Why consider this job opportunity

• Salary up to $66,600 CAD
• Opportunity for career advancement and growth within a dynamic start‑up environment
• Flexible time off with ample learning and development opportunities
• Comprehensive health and wellness benefits, including company‑paid medical, dental, and vision
• Support for life stages, including parental leave and adoption reimbursement
• Recognition programs to reward great work

What to Expect (Job Responsibilities)

• Provide day‑to‑day support for customers, including gateway and transactional support, as well as deposit reconciliation
• Serve as the main point of contact for existing customers on ServiceTitan Payments, managing incoming emails and phone calls
• Offer technical support to customers within the software platform, developing expert‑level knowledge of payment processing
• Collaborate with payment processors to mitigate risk for customers and assist with documentation requests
• Provide training to new customers post‑implementation

What is Required (Qualifications)

• Minimum of 2+ years of experience in a client‑facing role within the merchant services/payment processing industry
• Strong understanding of payments industry terms, economics, and client pain points
• Excellent communication skills
• Detail‑oriented with strong organizational abilities
• Knowledge of Visa/Mastercard interchange fees and experience analyzing credit card merchant statements

How to Stand Out (Preferred Qualifications)

• Experience in a start‑up environment and a strong desire to contribute to building an extraordinary product
• Familiarity with cost‑plus profitability analysis

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.