Financial Adjudicator (Claims)

Agricorp; Guelph; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government agency is seeking a Financial Adjudicator in Guelph, Ontario, to support farmers through claims processes. The role involves financial analysis, client relationship management, and teamwork to deliver critical government programs. Candidates should have a relevant degree, experience in claims adjudication, and strong communication skills. The position offers comprehensive benefits and opportunities for professional growth.

Benefits

Comprehensive health and dental benefits

Pension plan

Paid vacation days and sick leave

Opportunities for learning and growth

Qualifications

• 3 or more years experience in claims or risk adjudication.
• Demonstrated ability to communicate clearly, verbally and in writing.
• Strong analytical and interpretive skills.

Responsibilities

• Conduct financial reviews and analyses to determine claims eligibility.
• Manage client claims through the claims process, evaluating applications.
• Provide technical guidance related to Agricorp's programs.

Skills

Communication

Analytical thinking

Organizational skills

Team collaboration

Education

Post-secondary degree in business, economics, or related field

Job description

Overview

Agricorp has opportunities for Financial Adjudicators (Claims), supporting the farmers of Ontario when they need it most. Financial adjudicators help deliver financial and risk management government programs for Ontario’s agriculture sector. They’re a vital part of the Claims Services team, working alongside customer-oriented professionals in Agricorp’s Program Delivery division, and they are responsible for determining program benefits across a suite of different programs.

We believe our employees are our greatest strength, which is why we offer:

• Comprehensive health and dental benefits to keep you and your family well
• Pension plan to support your long-term financial security
• Paid vacation days and sick leave to support your overall well-being
• Work-life balance with supportive leaders who respect your time outside of work
• Opportunities for learning and growth, including mentoring, coaching, and support for professional development

Responsibilities

The Role Financial Adjudicators conduct financial reviews and analyses to determine the eligibility of claims. They also verify customer production information, and process claims and claim payments for programs delivered by Agricorp.

• Manage client claims through the claims process, including claims of varying complexity and payment value, to evaluate applications against coverage criteria, verify reported data, liaise with customers to obtain required information, investigate discrepancies, and determine program benefits in accordance with Agricorp’s policies and best practices.
• Participate in claims file discussions and collaborate with senior quality advisors, claims specialists, or team leaders on cases requiring further approvals, legal counsel, or potential appeals.
• Provide technical guidance to clients and producers related to Agricorp's suite of programs.
• Identify and escalate high-risk issues to specialists or team leaders, as required.
• Coach and provide technical guidance to junior members of the team and peers across the organization.
• Maintain professional working relationships with clients and agents.

Qualifications

What You Bring

• Post-secondary degree or diploma in business, economics, agricultural science or related field, or equivalent experience; additional training in accounting, risk analysis/risk management, or financial analysis an asset
• 3 or more years experience in claims or risk adjudication, preferably in the financial services or agricultural sectors
• Demonstrated ability to communicate clearly, verbally and in writing, to diverse groups, including clients, brokers, agents, and other professionals
• Demonstrated analytical and interpretive skills
• Strong organizational skills
• Ability to work in a collaborative team environment
• Agricultural knowledge is an asset
• Working towards a professional designation in finance, Chartered Insurance Professional (CIP), or Fellow of the Insolvency Institute of Canada (FIIC) an asset

Key Competencies

• Achieving quality results – Focuses efforts on managing one’s self to achieve high-quality results consistent with the organization’s standards and measures, while managing risk
• Client focus – Provides service excellence to internal and external clients
• Analytical thinking – Interprets, links and analyses information and situations by breaking them down into component parts and identifying patterns, connections and underlying issues
• Critical judgment, decision making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity and risk
• Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
• Planning and organizing – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources

Background

Agricorp, an agency of the government of Ontario. Agricorp delivers government programs that help protect the livelihood of over 47,000 Ontario farmers against the risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with care and integrity, and deliver a quality customer experience. Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most.

Apply

Apply online: go to www.agricorp.com and select Careers. Click on Current Opportunities. Please advise if you require accommodation during the recruitment process. We thank all applicants for their interest; however only those selected for an interview will be contacted directly.