File Manager

Paul Davis Restoration of Fraser Valley, BC; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading restoration company in Canada is seeking a File Manager to oversee file administration and customer communication. The role focuses on maintaining accounts receivables and delivering excellent customer service. The ideal candidate will possess multi-tasking skills and excellent communication abilities. This position offers competitive hourly pay and strong career growth opportunities in a supportive work environment.

Benefits

Competitive salary

Health insurance

Dental insurance

Flexible schedule

Opportunity for advancement

Paid training

Responsibilities

• Manage all phases of administering files from opening to closing.
• Manage all communication methods including phones, email, and text.
• Maintain and collect accounts receivables.
• Focus on providing excellent customer service.
• Assist team members and foster a positive working relationship.

Skills

Excellent communication skills

Strong listening skills

Multi-tasking ability

Customer service orientation

Job description

Benefits

• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Position

File Manager

Reports To

Operations Manager

What does a File Manager with Paul Davis do?

• Manage all phases of administering files and their process from opening to closing
• Manage all methods of communication including phones, email, text
• Maintaining and collecting accounts receivables

Why Join The Team?

Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members.

Built upon principles of customer service, dynamic decision‑making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider.

Values

Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision

To provide extraordinary care while serving people in their time of need.

Mission

To provide opportunities for great people to deliver Best in Class results.

Why The Team Needs You?

You are a master at multi-tasking. You remain calm and level‑headed in the face of addressing urgent matters. You are an excellent communicator with customers, fellow workers and clients alike. You practice continuous improvement every day.

Team Compensation and Benefits

• Ongoing development - our company grows from the inside. If you are determined and motivated enough, ask about participation in opportunities to grow your career
• Flex schedule - at Paul Davis we are committed to our team and their well‑being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
• Paid training
• Health, dental and vision insurance
• Referral program
• Great culture and team dynamic
• Hourly pay: $20.00 to $25.00/hour based on experience

Role on the Team (Job Responsibilities)

• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Collecting information-possess strong listening and communication skills, ask questions and monitor various aspects of the business to detect problems

Please apply if you think you have what it takes to serve others and deliver a world‑class service when others need it the most. We are looking forward to discussing this opportunity with you.