Field Service Technician - Packaging equipment

ASK Recruitment Services Inc.; Richmond; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading recruitment service provider is seeking an experienced Field Service Technician in Richmond, BC. The role involves providing on-site support, diagnosing and repairing electro-mechanical products, and collaborating with team members to ensure service delivery. Ideal candidates have a strong mechanical aptitude, excellent problem-solving and customer service skills. Flexibility for travel and warehouse supervision is required, as well as a valid driver's license and forklift certification.

Qualifications

• 5 years of experience in service technician role.
• Proven experience as a Service Technician or similar role.
• Ability to work independently and as part of a team.

Responsibilities

• Diagnose and repair equipment and machinery malfunctions.
• Perform routine maintenance on equipment.
• Communicate effectively with customers about repairs.

Skills

Mechanical aptitude

Problem-solving skills

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Forklift

Job description

ASK Recruitment Services specialize in building strong connections and placing top talent in a reliable, professional and timely manner. As experienced HR professionals, ASK understands the hardships organizations and candidates experience in recruitment processes and that is why we take every step to ensure a stress-free experience.

Our client, a leading wrapping equipment manufacturer is looking for a Field Service Technician to join their team in Richmond, BC and will report to Parts and Service Manager.

Job Summary

We are looking for an experienced Service Technician that will provide on-site support to customers and technical assistance with various electro-mechanical products, equipment, and systems. The Service Technician will be responsible for diagnosing, repairing, and maintaining a variety of equipment and machinery. The ideal candidate will have a strong mechanical aptitude, excellent problem-solving skills, and a commitment to providing exceptional customer service. This individual will also be responsible for implementing a technicians work area in our Richmond distribution warehouse and providing back-up for the Logistics Manager when required. Must be flexible and understand the ebbs and flow of business. This position will require 50% travel time.

Duties and Responsibilities

• Diagnose and repair equipment and machinery malfunctions.
• Perform routine maintenance on equipment to ensure optimal performance.
• Troubleshoot and resolve technical issues in a timely manner.
• Communicate effectively with customers to explain repairs and maintenance procedures.
• Keep accurate records of all repairs and maintenance activities.
• Follow all safety protocols and guidelines while working on equipment.
• Collaborate with other team members to ensure efficient and effective service delivery.
• When serving as a warehouse supervisor, you will be responsible for temporarily assuming the duties of the current warehouse supervisor during their sick leave or vacation.
• Manage and organize inventory in the warehouse.
• Receive incoming shipments and verify contents against packing slips.
• Maintain a clean and organized warehouse space.
• Assist with loading and unloading trucks as needed.
• Perform inventory counts and reconcile discrepancies.

Job Qualifications

• 5 years of experience in service technician role.
• High school diploma or equivalent
• Proven experience as a Service Technician or similar role
• Strong mechanical aptitude and troubleshooting skills.
• Excellent customer service and communication skills
• Ability to work independently and as part of a team.
• Valid driver\'s license and clean driving record
• Forklift certification.
• Excellent communication and interpersonal skills
• Basic computer skills for inventory tracking and record-keeping

Interested applicants can forward their resume in a PDF or Word document along with their wage expectations.