Field Service Technician - Exploration Drilling

Orica; Thompson; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading multinational mining services company seeks a Field Service Technician - Exploration Drilling in Canada. The technician will provide technical support, conduct product demonstrations, and maintain online accounts. Frequent travel to mine sites is required. Candidates must have a valid Canadian Driver’s License, a strong understanding of drilling principles, and excellent computer skills. This position offers a competitive salary and is part of a diverse, collaborative culture focused on employee growth and inclusivity.

Benefits

Competitive salary

Diverse career paths

Collaborative culture

Qualifications

• Must possess a valid Canadian Driver’s License with a clean Driver’s Abstract.
• Solid understanding of exploration drilling principles and practices.
• Self-starter with meticulous attention to accuracy and detail.

Responsibilities

• Provide instruction in the use of the Axis suite of products.
• Setup and maintain customer online cloud accounts.
• Support sales by providing demonstrations and feedback.

Skills

In depth knowledge of drill‑hole survey equipment

Strong computer skills with Office 365

Ability to communicate in English and French

Job description

Job description

About the role

We are excited to announce a new opportunity for a Field Service Technician - Exploration Drilling, within our Digital Solutions team. This vacancy is a new position.

The purpose of this position is to provide (1) online and in‑field technical support training to customers involving instruction in the use of, troubleshooting and general advice, as well as (2) sales support involving demonstrations of products and proposal drafting, which relate to Axis Mining Technologies suite of equipment and services.

What you will be doing

• Provide thorough instruction in the safe use of the Axis suite of products to Axis customers (online and with frequent travel to mine‑sites or remote exploration drilling locations).
• Setup, support and maintain customer online cloud accounts and data (Axis Connect).
• Troubleshoot problems and provide support to customers in regard to the Axis suite of products.
• Verify and maintain properly functioning survey tools with routine maintenance and calibration.
• Support the sales team by providing feedback and insights on potential sales opportunities, emerging risks, and competitor intelligence, and by providing demonstrations to current and prospective clients.
• Draft proposals and quotation for new and recurring business.
• Maintain personal CRM data and support asset tracking.

Specific Duties

• Demonstrate safe work practices.
• Instruct operators in the concept of, safe use of and maintenance of the Axis suite of products.
• Advise customers and operators on the correct application of the Axis suite of products.
• Troubleshoot problems customers may have with the Axis suite of products.
• Analyse data to determine validity of survey results.
• Check survey tool functionality and calibrate as required.
• Setup and QC rental kits prior to delivery/distribution to customers.
• Setup online cloud accounts and train the users on the effective operation.
• Assist in the development of Standard Operating Procedures and instructional material for the Axis suite of products.
• Coordinate and demonstrate the Axis suite of products to potential clients.
• Schedule all travel and manage all personal tasks to ensure customer requirements are met.
• Liaise directly with customers (current and prospective) in regard to travel arrangements and site access requirements.
• Track technical support calls and sales opportunities, and maintain data in the company CRM.
• Liase with Canadian management and Global Excellence teams to ensure highest level of customer satisfaction.
• Other tasks as directed by management.

Occupational Health and Safety (OHS) Responsibilities Employees Safety Accountabilities

• Cooperate and support activities undertaken by Axis Mining Technology to comply with OHS legislation.
• Comply with OHS procedures.
• Adopt work practices that support OHS programs.
• Take due and reasonable care of your own health and safety and the health and safety of others who may be affected by your conduct or actions in the workplace.
• Seek guidance for all new or modified work procedures.
• Ensure that any hazardous conditions, near miss incidents, injuries or unexpected events are reported immediately to your supervisor.
• Not wilfully place at risk the health or safety of any person in the workplace.
• Not wilfully or recklessly interfere with or misuse anything provided in the interest of environmental health and safety or welfare.
• To work in accordance with current OHS and procedures.
• Always use correct personal protective equipment.

Role dimensions

• We are open for candidates being based in:
  • Northeastern Ontario (North Bay, New Liskeard, Kirkland Lake, Sudbury and Timmins)
  • Northern Quebec (Rouyn Noranda and Val d'Or)
  • Greater Montreal Area, Quebec
  • Central Canada (Winnipeg, MB, Thompson, MB, Saskatoon, SK)
• The role requires frequent travel throughout Canada with some travel internationally.

What you will bring

• Must have a valid Canadian Driver’s License with a clean Driver’s Abstract.
• In depth knowledge of drill‑hole survey equipment, systems and processes.
• Solid understanding of exploration drilling principles and practices.
• Strong computer skills with Office 365 software and CRM experience.
• Self‑starter with meticulous attention to accuracy and detail.
• Ability to perform manual tasks.
• Energetic personality able to multitask and prioritise workload.
• Team player that will work cooperatively with other stakeholders to further develop the organisation.
• Ability to work with confidential information.
• Preparedness to work underground, as needed.
• Ability to communicate at a professional level in English and French, an asset.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Salary to be determined by the applicant’s experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

Orica is committed to building a diverse and inclusive culture where our people feel engaged, respected, and connected.

We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica. Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process. All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made.