Field Service Technician - Bilingual (French / English)

Hörmann North America; Barrie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leader in access solutions is seeking a Field Service Technician in Barrie, Ontario. This role involves troubleshooting mechanical and electrical systems, providing bilingual (French & English) technical support, and assisting with installations and repairs. Ideal candidates have a diploma in Electrical or Mechanical Engineering and hands-on experience in technical support. Competitive compensation and a supportive culture await you.

Benefits

Competitive compensation + performance incentives

Health, dental, and vision insurance

Generous vacation and paid time off

Retirement savings with company contributions

Career development opportunities

Qualifications

• Hands-on experience in field service or technical support.
• Comfortable working independently and managing priorities.

Responsibilities

• Provide technical support via phone, email, and in person.
• Diagnose and resolve electrical/mechanical issues.
• Support field operations including installations and repairs.
• Assist with warranty claims and technical documentation.
• Participate in product testing and prototyping.

Skills

Fluent in French and English

Knowledge of control systems

Problem-solving skills

Mechanical aptitude

Tech-savvy with Microsoft Office

Education

Electrical or Mechanical Engineering Technician Diploma

Job description

Overview

As a Field Service Technician, you'll be the go-to expert supporting our customers and internal teams with technical challenges. From troubleshooting mechanical and electrical control systems to supporting installations, trade shows, and product development – you’ll play a key role in ensuring Hörmann’s access solutions perform at their best.

Your Day-to-Day Will Include

• Providing technical support (French & English) via phone, email, and in person.
• Diagnosing and resolving electrical/mechanical issues (PLCs, relay logic, inverters).
• Supporting field operations (installations, repairs, maintenance).
• Assisting with warranty claims and technical documentation.
• Participating in product testing and prototyping with Engineering and R&D.
• Supporting marketing initiatives like trade shows and display setup.
• Helping to create manuals and training resources.
• Following all health & safety procedures – your safety is our priority.

What You Bring To The Table

• Languages: Fluent in French and English (spoken & written) – required.
• Education: Electrical or Mechanical Engineering Technician Diploma (or equivalent).
• Experience: Hands-on experience in field service, technical support, or customer service.
• Skills: Excellent knowledge of control systems, PLCs, and mechanical systems; strong problem-solving and mechanical aptitude; tech-savvy with Microsoft Office and other technical software; comfortable working independently, traveling when needed, and juggling priorities.

Why You\'ll Love Working Here

• Competitive compensation + performance incentives
• Health, dental, vision, and life insurance
• Generous vacation and paid time off
• Retirement savings with company contributions
• Career development and growth opportunities
• A workplace where your ideas matter

More Than a Job – A Culture You Can Be Proud Of

At Hörmann, We Live By Our Values

• Respect – #BeKind: Empathy and fairness in every interaction.
• Teamwork – #StrongerTogether: We rise and win as one.
• Passion – #HeartAndSoul: Pride and energy in all we do.
• Courage – #BeBrave: Confidence and integrity in every decision.

We’re also deeply committed to Diversity, Equity, Inclusion & Belonging – creating a workplace where everyone feels empowered to be their authentic selves.

About Hörmann

Hörmann is a global leader in access solutions, serving residential, commercial, and industrial markets. Our North American team is growing rapidly, and we’re focused on building something extraordinary – together. If you’re looking to be part of a company that values innovation, integrity, and people, you’ve found your place.

Ready to Make an Impact?

If you’re excited about solving technical challenges, supporting cutting-edge products, and being part of a collaborative team that values what you bring to the table – apply now and help shape the future of Hörmann across North America.