Field Service Technician - ASTTBC Certified

Total Power Limited; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading power service provider in Metro Vancouver is seeking an ASTTBC-certified Field Service Technician to deliver exceptional service to generator clients. Responsibilities include performing maintenance, troubleshooting, and building relationships with customers. Ideal candidates possess strong electrical knowledge and customer service skills. This role requires travel and may include overtime as needed.

Qualifications

• ASTTBC Certification is mandatory.
• Valid driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.

Responsibilities

• Perform emergency service, maintenance, repairs for generators.
• Test, measure, and verify electrical component operations.
• Build strong customer relationships through professional communication.

Skills

Electrical systems knowledge

Mechanical troubleshooting skills

Customer service skills

Time management

Education

ASTTBC Certification

Tools

MS Office Suite

Job description

Overview

What You’ll Do – The Role

As an ASTTBC-certified Field Service Technician, you’ll take a lead role in delivering top-tier service to our generator clients by:

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, connect transfer switches and troubleshoot both generators and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.
• Other tasks and responsibilities as may be required.

What You Need

• ASTTBC Certification (mandatory for this role)
• A valid driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills and the ability to work efficiently with minimal supervision.

Working Conditions

• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
• Manual dexterity is required to use desktop computers and peripherals.
• Overtime as required.
• Travel may be required.
• Lifting or moving up to 50lbs may be required.