Field Service Technician (310s & 310T)- Napanee

Toromont Cat; Belleville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier equipment dealer in Belleville, Ontario seeks a Field Service Technician to support customer service in the field. This role requires a valid technician licence and a minimum of 5 years of experience diagnosing and repairing material handling equipment. The Field Service Technician will ensure high-quality workmanship and excellent communication with customers. The position offers opportunities for growth and competitive rewards including wages and benefits.

Benefits

Competitive total rewards

Opportunities for learning and development

Qualifications

• 5+ years of experience in field service or related role.

Responsibilities

• Support customers with superior service and product expertise.
• Diagnose mechanical, electrical, and hydraulic problems.
• Prepare accurate service and repair reports.
• Maintain quality workmanship as per time standards.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Hydraulic problem-solving

Customer relationship management

Education

Valid technician licence

Job description

Our Field Service Technicians are responsible for supporting the customer out in the field or on site with superior service and product expertise to maintain extremely high standards that ensure repairs are completed in a timely manner with the utmost integrity.

As a Field Service Technician, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority.
• Working for the best in class equipment dealer and with premium brands to exceed our customer needs.
• Opportunities to continuously Learn, Grow and Develop with our TMH team for your success.
• Competitive total rewards including wages, benefits, and premiums (as eligible).

In a typical day, YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives.
• Diagnose mechanical, electrical and hydraulic problems using various testing equipment.
• Maintain quality workmanship to repair material handling equipment within the established time standards out in the field.
• Prepare accurate service and repair reports in an accurate and timely manner.
• Maintain excellent communication and trusted customer relationships through regular on site visits.

Must-haves for this role:

• A valid technician licence applicable to the provincial standards.
• Minimum 5 years of experience.

About Toromont Material Handling

Toromont Material Handling, a wholly owned subsidiary of Toromont Industries Ltd., sells, rents and provides after-sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich forklifts. We are also the authorized exclusive dealer for Kalmar lift trucks and container handlers, AUSA rough-terrain forklifts, Shuttlewagon Rail Car Movers and Hoppecke energy solutions. TMH also offers a full range of racking and storage products, and specialized floor cleaning equipment.