Field Service Technician

Hotrun; Thames Centre; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturing firm is seeking a skilled technician in Ontario to support the installation and refurbishment of aftermarket products. The role includes troubleshooting, calibration, and training junior technicians. Candidates should have a background in mechanical and electrical systems, excellent customer service skills, and be prepared for frequent travel across North and South America.

Qualifications

• Ability to use fine calibrated measuring instruments.
• Knowledge of injection molding technology.
• Excellent communication and customer service skills.

Responsibilities

• Install and start-up aftermarket service products.
• Troubleshoot and correct control systems.
• Level machines and adjust nozzle concentricity.

Skills

Mechanically inclined

Electrical knowledge

Customer service orientation

Troubleshooting skills

Analytical skills

Education

Electrical/Mechanical Technologist

Job description

Overview

In this role you will support the installation of Refurbishment and products and other activities related to our Aftermarket products (including disassembly, assembly and test/validation). In addition, you will support refurbishment of our installed products (including disassembly, installation of new components and adjustment/leveling and set up to factory specs). This position requires frequent travel throughout North and South America and includes weekend work (when needed).

Job Responsibilities

• Responsible for the installation and start-up of after market service products such as machine refurbishments & Encore.


• Resealing of hydraulic seals on clamp and injection units


• Installation of pumps and motors


• Ability to level a machine and a robot, to adjust nozzle concentricity, platen parallelism, and tie-bar stretch


• Troubleshoot and make corrections as required to all control systems; hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls.


• Develop the ability to calibrate/fine tune machine to achieve optimum performance.


• Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc.


• Repair and/or replace any component on machine, robot, product handling equipment.


• Develop and maintain superior customer relations, co-ordinate and be a liaison with internal resources to ensure effective customer service, as well as provide telephone support to customer maintenance staff.


• Provide regular and effective written reports.


• Communicate with Call Center/CSM PEs and Engineering/Jeffersonville Parts Center to resolve problems encountered in the field.



• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems.


• Provide guidance and/or on-the-job training to junior Service Technicians

Preferred Qualifications for this Position Include

• Mechanically and electrically inclined with a general knowledge of electrical, pneumatic and mechanical assembly, ability to use fine calibrated measuring instruments


• Electrical/Mechanical Technologist or demonstrated competency through work experience


• Knowledge and application of injection molding technology


• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems


• Ability to troubleshoot problems systematically


• Excellent communication and interpersonal skills, and strong customer service orientation


• Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)


• Demonstrated initiative-taker with a positive attitude


• Excellent analytical and decision making skills

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