Field Service Tech: Multi-Function Device Expert

Ricoh Americas Holdings; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading technology services company is seeking a Technology Service Consultant II in Toronto, Ontario. This role involves servicing and repairing complex office equipment, managing customer relationships, and providing support on technical issues. Minimum 3 years of experience required, along with a technical certification. The position entails extensive travel between customer locations and requires a valid driver's license. Strong customer service and technical skills are essential for success in this role.

Benefits

Comprehensive health benefits

Travel reimbursements

Training and development opportunities

Qualifications

• Minimum of 3 years of related experience, including 2 years as a Technology Service Consultant I.
• Requires one Industry Certification (Comptia Net+ or Comptia A+).
• Solid knowledge of assigned equipment.

Responsibilities

• Perform servicing and repair procedures on complex devices.
• Manage territory and customer relationships.
• Provide second-level technical support as needed.

Skills

Knowledge of electro-mechanical devices

Customer service skills

Strong verbal communication

Education

Post-Secondary Education in technical specialization

Tools

Basic technical tools

Job description

A leading technology services company is seeking a Technology Service Consultant II in Toronto, Ontario. This role involves servicing and repairing complex office equipment, managing customer relationships, and providing support on technical issues. Minimum 3 years of experience required, along with a technical certification. The position entails extensive travel between customer locations and requires a valid driver's license. Strong customer service and technical skills are essential for success in this role.