Field Service Tech

TEEMA Solutions Group; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading office technology solutions provider is seeking an individual for technical support roles in Ottawa. Responsibilities include troubleshooting and repairing printers, providing technical assistance, and maintaining client relations. The role requires strong troubleshooting skills and offers career growth through world-class training. Experience with MFP devices is preferred but not mandatory. Applicants must have valid G driver's license, and travel expenses are covered.

Benefits

Immediate high earning potential

Performance-based incentives

Ongoing professional development

Flexible work environment

Qualifications

• Previous experience troubleshooting and repairing of MFP devices is required.
• Printer/copier and laptop/desktop experience or equivalent technical experience.
• Knowledge of using diagnostic tools and product documentation.

Responsibilities

• Troubleshoot, repair and install printers and provide technical assistance.
• Resolve issues for clients via phone, email, or remote login.
• Recommend hardware and software improvements for optimal printer functionality.

Skills

Strong troubleshooting and critical thinking skills

Excellent people skills

Technical knowledge of printers

Education

College diploma or University degree

Job description

Invest In Yourself & Grow With Digital Business Systems Inc.

If you want to work for one of Canada’s largest office printer/copier supplier, get access to world‑class training, and develop your natural skills, with competitive earnings, we want to hear from you! Digital Business Systems is currently interviewing high‑potential candidates to join our team. Every day, we’ll teach you something new to maximize your earning potential and earn a competitive base salary with Bonuses.

Why Work With Digital Business Systems

• You’ll have immediate high earning potential, plus performance‑based incentives
• You’ll get career growth opportunities and ongoing professional development
• Develop and sharpen your professional and technical skills with world‑class training
• Enjoy a flexible work environment once you’re fully trained and producing great results
• Join a high energy, empowering culture

Daily Responsibilities & How You’ll Succeed

• ✔ Troubleshoot, repair and install printers and provide technical assistance with computer software pertaining to printer installations
• ✔ Resolve issues for clients via phone, in person, email, or remote login
• ✔ Recommend hardware and software improvements for optimal printer functionality
• ✔ Track customer issues and resolutions

Qualifications:

• Previous experience troubleshooting and repairing of MFP devices is required
• Previous experience on Production printer repair is an asset but not required
• Previous experience in IT is an asset.
• Strong troubleshooting and critical thinking skills; willingness to learn
• Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.
• Knowledge of using diagnostic tools, service aids, and product documentation, to assess and resolve equipment and system failures
• Ability to maintain and complete accurate records and processing of paperwork.
• We work in a team, however you must be able to work independently when at a customer location and follow processes. Remote support is available if needed.
• Vehicle, phone, and laptop provided - must have valid G driver’s license. You will be required to travel within Ottawa/Gatineau and surrounding areas
• Travel expenses will be covered (ie. company car, gas and insurance)
• Must be able to lift 45lbs

Requirements (if you’ve got these, we want to speak with you)

• Excellent people skills! You love meeting new people and can easily establish relationships
• A College diploma or University degree would be an asset but not required
• Previous technical experience with printers or a recent graduate with technical knowledge
• English fluency is mandatory and French is an asset, you must be eligible to work in Canada

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Digital Business Systems Inc. uses Workwolf’s AI‑enabled tools to sort and screen applications based on job‑related criteria. All hiring decisions involve human review.