Field Service Representative

STERIS; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading provider of healthcare technology is seeking a Field Service Technician to ensure top-notch service across customer locations. The role involves maintaining complex systems and fostering strong relationships with clients. A high school diploma and mechanical experience are required, along with strong problem-solving and communication skills. This position offers competitive pay, comprehensive benefits, and opportunities for advancement.

Benefits

Market Competitive Pay

3 weeks vacation and 12 added holidays

Excellent Healthcare, Dental, and Vision Benefits

Company Vehicle

Company Cell Phone/Laptop

Tools, Equipment, Uniforms provided

Long/Short Term disability coverage

Retirement plan with company match

Excellent opportunities for advancement

Qualifications

• 2 years of experience in a mechanical/technical role.
• Valid driver's license with acceptable record.
• Ability to travel for training and work flexible hours.
• Comfortable working independently without supervision.

Responsibilities

• Drive customer satisfaction through proactive communication.
• Perform preventive and corrective maintenance on products.
• Troubleshoot and provide repairs on equipment.
• Maintain effective relationships with customers and managers.

Skills

Strong technical skills

Problem-solving

Communication skills

Organizational skills

Troubleshooting skills

Education

High school diploma or GED

Associates or Bachelors Degree in Mechanical

Tools

Microsoft Office

Job description

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician.

At STERIS our Field Service Technicians act as the face of our company by ensuring top-notch service for our field-based customer-facing role. You will travel to hospitals, laboratories, surgical facilities and other customer locations to maintain, troubleshoot, service and provide calibration and installation support on complex mechanical, electro-mechanical and electronic systems. In addition you will be responsible for building positive relationships with customers and colleagues as well as completing necessary administrative tasks.

Qualifications and Experience

Required :

• High school diploma or GED with 2 years of experience in a mechanical / technical role.
• Valid provincial driver’s license with acceptable record and must maintain all required vaccines.
• Ability to travel to the USA for training.
• Ability to work flexible hours (at times outside normal business hours) and travel as required.
• Strong technical, organizational, problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Experience with navigating a computer and exposure to Microsoft Office programs.
• Comfortable working independently without supervision.
• Flexibility to handle multiple changing priorities.
• Willingness to work in a hospital setting that may include visibility to emergency trauma.

Preferred :

• Associates or Bachelors Degree in Mechanical or similar degree.

What youll do as a Field Service Representative

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues and problems.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting / calibrating and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e. schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul or refurbish standard and special purpose equipment and systems/components.
• Ensure a positive Customer experience by providing timely PM, performance service calls, warranty calls, field upgrade programs, and installations as required.
• Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
• Communicate promptly and efficiently with Customers providing informative status updates.
• Be a positive ambassador for STERIS at Customer sites.

The Experience, Skills and Abilities Needed

Company notes:

• We are an Equal Opportunity Employer and value diversity in our workforce.

Here is a brief overview of what we offer :

• Market Competitive Pay
• 3 weeks vacation and (12) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone / Laptop
• Tools, Equipment, Uniforms provided
• Long / Short Term disability coverage
• Retirement plan with company match
• Excellent opportunities for advancement and stable long-term career

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion publicly traded (NYSE: STE) company with approximately 17,000 associates and customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Employment Type : Full Time

Experience : years

Vacancy : 1