Field Service Mgr (Civil / I&R / QA)

AFL; Victoria; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Victoria, Canada is seeking a Telecommunication Field Service Manager to oversee a team of technicians and ensure customer satisfaction. The ideal candidate will have at least 3 years of technology industry experience, excellent leadership skills, and proficiency in MS Office. This full-time role offers generous benefits and a supportive work environment.

Benefits

Competitive pay system

Annual merit increases

Thriving work environment

Excellent training and development opportunities

Diverse team environment

Opportunity to work in a dynamic industry

Qualifications

• Minimum of 3 years of technology industry experience.
• At least 3 years of experience managing large teams.

Responsibilities

• Oversee and lead a team of Field Service Technicians.
• Ensure compliance with established processes and procedures.
• Take responsibility for customer satisfaction.
• Interpret and ensure compliance with policies.
• Maintain a minimum cadence of site visits.

Skills

Leadership

Flexibility

Detail-oriented

Independence

Analytical thinking

Results-focused

Interpersonal skills

Adaptability

Education

Bachelor’s degree or equivalent experience

Preferred degree in Technology, Engineering, Telecommunications, or Management

Tools

MS Office (Excel, PowerPoint, Word, Outlook)

Job description

Overview

Join Our Team as a Telecommunication Field Service Manager at America Fujikura Limited (AFL)

Are you ready to take your career to the next level with a leading company in the telecommunications industry? AFL is on the hunt for a dynamic, customer-focused Telecommunication Field Service Manager to join our Canadian Operations. This is your opportunity to make an impact while working with cutting-edge technology and offering essential services that keep our customers connected to the future.

Responsibilities

• Oversee and lead a team of Field Service Technicians within a specified geographic region, prioritizing safety and efficient operations.
• Manage and direct technicians to ensure compliance with established processes and procedures.
• Ensure services meet customer expectations and align with organizational goals.
• Take responsibility for overall customer satisfaction and act as an ambassador of AFL.
• Identify and resolve roadblocks and escalate issues to ensure timely resolution.
• Interpret and ensure compliance with policies; address disciplinary matters with emphasis on performance management, mentoring and coaching.
• Ensure on-site adherence to Health and Safety regulations and procedures, including auditing safety plans, training, external resource monitoring, equipment inspection, and site/field inspections.
• Conduct frequent quality assurance audits to ensure adherence to AFL and client standards.
• Perform regular site visits to meet the crew, provide on-site support, and offer feedback; maintain a minimum cadence of site visits.
• Cultivate strong team relationships and foster a high-performance, inclusive culture with recognition and team-building activities.
• Maintain confidentiality of sensitive information to protect organizational values.
• Perform other administrative and miscellaneous duties as requested.
• Take ownership of tasks, fulfill requests, and seek opportunities to add value to job accomplishments.

Required Skills

• Leadership: Ability to lead and develop others, provide ongoing feedback, and create learning opportunities.
• Flexibility: Openness to change and adaptability to new information and obstacles.
• Detail-oriented: Excellent attention to detail and ability to follow through on tasks.
• Independence: Ability to work well with limited supervision.
• Analytical thinking / Problem solving: Proficiency in complex reasoning and analysis.
• Results-focused: Driven to achieve goals and targets.
• Interpersonal skills: Ability to collaborate and communicate effectively at all levels of the business.
• Adaptability: Ability to work in a fast-paced environment and manage multiple priorities.

What we are looking for

• Minimum of 3 years of technology industry experience.
• At least 3 years of experience managing large teams.
• Proficiency in MS Office (Excel, PowerPoint, Word, Outlook).
• Bachelor’s degree or equivalent experience.
• Preferred degree: Technology, Engineering, Telecommunications, or Management.

Working Conditions

• Combination of field and office environment.
• Shifts work (day, evening, weekends, and statutory holidays) as assigned.
• Office two days per week with on-site site visits the remaining days.
• Travel may be required on a limited basis.

Additional Perks

• Competitive pay system
• Annual merit increases
• Thriving work sites with continued employment even through the winter months
• Excellent training and professional development opportunities
• A supportive and diverse team environment
• Opportunity to work in a dynamic, rapidly changing industry

EEO / Accommodation

We welcome diversity and encourage individuals of all backgrounds to apply. We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact us. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Job Details

• Employment Type: Full-Time
• Department / Functional Area: Operations Management
• Experience: Years
• Vacancy: 1