Field Service Manager

Purity Gas Inc.; Hamilton; On-site; CAD 95,000 - 105,000; Full time

Job summary

A leading nitrogen gas provider in Hamilton, Ontario, is seeking a Field Services Manager to lead the field service team in delivering high-quality service operations. The role involves developing team capabilities, overseeing technical service processes, and ensuring compliance with safety standards. Candidates should have over 7 years of experience in field service and proven leadership skills. A competitive compensation package and flexible work arrangements are offered.

Benefits

Competitive compensation package

Paid time off

Holiday office closure

RRSP matching program

Phone reimbursement plan

Monthly team lunches

Snacks and drinks at the office

Flexible work arrangements

Learning and growth opportunities

Qualifications

• 7+ years of experience in field service, including 3 years in leadership.
• Experience with industrial machinery and compressed air systems.
• Strong ability to implement scalable processes.

Responsibilities

• Lead and mentor field service team to meet objectives.
• Develop service procedures to support scalability.
• Oversee installations and maintenance of nitrogen generation systems.
• Ensure compliance with safety regulations.

Skills

Leadership

Technical knowledge in industrial machinery

Process improvement

CRM proficiency

Education

Post-secondary education (university, college, trade school)

Tools

Salesforce

Job description

Purity Gas is a results‑oriented team of professionals driven by passion for innovation, continuous improvement and collaboration. We disrupt the multi‑billion‑dollar nitrogen gas market with state‑of‑the‑art technology that allows commercial & industrial gas users to reliably, safely and cost‑effectively produce their own supply of gaseous nitrogen in‑house and on‑demand, for a fraction of the cost of buying nitrogen from third‑party gas suppliers.

Our cutting‑edge NITROCENTER® solutions offer a compelling value proposition to industrial and commercial nitrogen gas users, primarily through the capability to produce nitrogen gas on demand, often at a staggering 90% cost reduction compared to conventional bulk nitrogen gas delivery methods. However, the advantages extend far beyond financial savings. Our nitrogen generation technology prioritizes environmental sustainability by minimizing energy consumption during production and eliminating the necessity for nitrogen gas transportation via traditional means, such as transport trucks. This approach not only reduces carbon footprint but also enhances operational efficiency, aligning with our commitment to responsible and sustainable operations.

At Purity Gas, our culture is defined by collaboration, motivation, and adaptability, creating an environment that inspires both our team members and partners alike. We prioritize a work culture that not only fosters excitement but also remains responsive to the diverse needs of our clients, partners, and employees. Our greatest asset lies in our positive, goal‑focused team, whose dedication drives us towards collective success, innovation, and growth.

The Field Services Manager is responsible for leading the entire field service organization, including both the field technicians and the internal service administration team. This role ensures that all service operations, from commissioning to preventative maintenance and emergency response, are executed safely, efficiently, and consistently with Purity Gas standards.

The successful candidate will bring proven experience managing technical service teams in industrial machinery, compressed air systems, or process gas equipment, and will have the operational discipline to design and implement scalable service processes that support the company’s rapid growth.

WHAT YOU’LL DO [RESPONSIBILITIES]

Leadership & Team Development

• Lead, mentor, and develop the field service team to achieve performance, safety, and quality objectives.
• Recruit, train, and onboard new field service technicians in alignment with company standards and growth plans.
• Conduct regular performance reviews, coaching, and skills assessments to support continuous improvement.

Process Development & Scale‑Up

• Develop and implement standardized service procedures, work instructions, and documentation to support scalability.
• Create systems for service scheduling, work order management, and service reporting that integrate effectively with ERP and CRM tools.
• Establish KPIs and reporting structures to measure service performance, response times, and client satisfaction.

Operations & Execution

• Oversee all service activities including installations, commissioning, troubleshooting, and maintenance of nitrogen generation systems.
• Regularly engage with the company’s customers and vendors to resolve challenges and conduct satisfaction surveys.
• Manage the service administration team to ensure timely dispatching, work order processing, and client communication.
• Maintain a strong field presence to support key clients and reinforce service quality standards.

Cross-Functional Collaboration

• Work closely with Finance to align service billing, warranties, and maintenance contracts.
• Collaborate with Operations on feedback loops from the field to drive design and reliability improvements.
• Support the development of extended service programs, preventive maintenance plans, and spare parts packages.

Safety & Compliance

• Uphold a strong safety culture through regular training, audits, and adherence to Purity Gas safety protocols.
• Ensure compliance with all local, provincial, and federal regulations governing industrial service operations.

WHAT YOU BRING [SKILLS & QUALIFICATIONS]

• 7+ years of progressive experience in field service, with at least 3 years in a leadership or managerial capacity.
• Demonstrable experience and technical knowledge in industrial machinery, compressed air, vacuum, or process gas service operations.
• Proven ability to develop, implement and scale field service tools, processes and systems.
• Post‑secondary education (university, college, trade school).
• Proficiency with CRM and service management software (experience and proficiency with Salesforce is an asset).
• Valid driver’s license and ability to travel within Canada and the U.S. as required.

WHAT WE OFFER

• Competitive compensation package, including annual performance bonus
• Paid time off to recharge and refresh
• Holiday office closure so you can truly unplug
• RRSP matching program to help you invest in your future
• Phone reimbursement plan to keep you connected
• Monthly team lunches to bond and brainstorm over great food
• Snacks and drinks in the office to fuel your day
• Flexible work arrangements to support work‑life harmony
• A culture of learning, growth, and innovation
• Opportunities to shape the future of industrial manufacturing

WORK CONDITIONS

• Regular full‑time hours (37.5 hours per week), 5 days per week
• Primary workplace location is the Purity Gas head office (with some flexibility for hybrid)
• Minimal travel required, with potential for infrequent off‑site meetings or events

The pay range for this role is:

95,000 - 105,000 CAD per year (Purity Gas HQ)