Field Service Engineer

ABB Schweiz AG; Quebec; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

ABB is seeking an engineer to enhance customer satisfaction through quality service delivery. The ideal candidate will have over five years of experience in servicing pulp and paper quality control equipment, be bilingual, and be ready to travel. Join a team that values leadership, problem-solving, and contributes to the engineering of progress.

Qualifications

• More than 5 years of experience in customer service.
• Strong knowledge in servicing and maintenance of quality control equipment.
• Availability for travel and valid driver's license required.

Responsibilities

• Plans and executes service work efficiently for customer satisfaction.
• Identifies technical issues and optimizes customer operations.
• Performs remote and on-site tasks ensuring high-quality service.

Skills

Customer Satisfaction

Problem Solving

Bilingual (French/English)

Education

Engineer or Diploma in Electronics or Instrumentation

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:

Engineering Manager

Key Responsibilities

· Customer Satisfaction & Retention: Plans and executes service work efficiently, ensuring a superior customer experience and clear communication.

· Problem Solving & Improvement: Identifies technical issues, proposes solutions, and helps optimize customer operations.

· Field Service Execution: Performs remote and on-site tasks, troubleshoots failures, and ensures high-quality service delivery.

· Resource Management: Prepares materials, manages equipment, and ensures readiness for service activities.

· Documentation & Compliance: Generates reports, tracks improvements, and ensures proper documentation for customer approval.

What it takes to Run what runs the world

· Engineer or Diploma in electronics or instrumentation.

· More than 5 years’ experience in customer service.

· Strong knowledge and practical experience in servicing, maintenance, commissioning and repair of pulp and paper quality control equipment.

· Bilingual in both English and French. French is required. English is also required to communicate with customers outside Quebec on a regular basis.

· Availability for travel to customer sites and Valid driver's license and passport are required

What's in it for you:

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.

Lead the way. This is where progress moves faster, teams turn enthusiasm into action, and we’re engineered to outrun expectations. Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-Hybrid

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women

• Indigenous peoples

• Members of visible minorities

• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.