Field Service Engineer

ABB E-mobility B.V.; Remote; CAD 100,000 - 125,000; Full time

Job summary

A leading EV charging company is seeking a Field Service Specialist in Ottawa. In this remote position, you will commission and maintain EV chargers, ensuring customer satisfaction. The ideal candidate will possess a bachelor's degree and have a minimum of two years' experience or equivalent qualifications. This role involves approximately 80% travel to various customer locations. If you are a proactive problem solver with a customer-centric approach, we invite you to apply.

Qualifications

• 2+ years experience or DEC and 5+ years in Field Service.
• Experience in fast-paced environments and technical proficiency.
• Ability to work autonomously and triage priorities.

Responsibilities

• Travel approximately 80% to customer locations.
• Commission and maintain EV charging equipment.
• Create technical documentation and support paperwork.
• Collaborate with support teams for maintenance plans.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Autonomy

Education

Bachelor degree

DEC

Job description

Department: Field Service Operations NAM

Work Model: Remote

Full-Time/Part-Time: Full Time

Contract Type: Permanent

ABB E-mobility is seeking a Field Service Specialist in OTTAWA to commission new EV chargers, repair or maintain existing EV Chargers, and proactively identify customer’s service and spare parts needs. Our Field Service Engineers are critical to the success of our business; they consider ABB E-mobility AND customer standards, procedures, policies while never sacrificing safety, quality, or operational excellence. Top performing Field Service Engineers have a growth-mindset attitude; you won’t hear our team saying, “it can’t be done”, instead they ask, “how can we do this?”. Our Service Team embodies our values of customer centricity, accountability, and progress in all their daily duties and interactions.

Position Responsibilities

• Travels approximately 80% of each month to customer locations; including regular overnight stays depending on site location.
• Commission, configure, maintain, and repair complex EV charging equipment.
• On site advocate for ABB E-mobility Services; striving to achieve the highest level of customer satisfaction in all transactions and relationships.
• Creates technical documentation for learning library and completes support paperwork and reports in a timely fashion.
• Harmoniously collaborates with remote technical support teams, spare parts, and key account managers to identify best solutions, create maintenance plans, identify spare parts suggestions, and more.

Qualifications Required

• Bachelor degree and 2+ years experience or DEC and 5+ years in Field Service.
• Demonstrated success working in fast-paced environment, learning new ways of working, and technical proficiency in electrical, electronic, and mechanical troubleshooting.
• Track record of working autonomously, meeting deadlines, and triaging competing priorities
• Knowledge of the EV charging industry is a plus.

About ABB E-Mobility

ABB E-mobility is a world leader in EV (Electric Vehicle) charging technology and a partner of choice for the world’s biggest electric vehicle OEMs (Original Equipment Manufacturer) and nationwide EV (Electric Vehicle) charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.