Field Claim Adjuster, Property

Travelers; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading insurance company in Metro Vancouver is looking for a Claim Handler to manage first party Property claims. The role involves evaluating claims, ensuring file quality, and providing excellent customer service. Ideal candidates have a college degree and strong communication skills, along with prior claim handling experience. This position offers competitive benefits including health insurance and a retirement plan.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Wellness Program

Volunteer Rewards

Qualifications

• Minimum of one year of previous work experience.
• Experience using computer technology, including database software.
• Ability to compute a variety of numerical calculations.

Responsibilities

• Handle first party Property claims of moderate complexity.
• Establish timely and accurate claim reserves.
• Provide excellent customer service to meet insured and broker needs.

Skills

Verbal communication skills

Written communication skills

Negotiation skills

Organizational skills

Analytical skills

Education

College degree or equivalent in business discipline

Tools

Microsoft Office

Xactimate

Job description

Overview

Who Are We? Travelers is a company with a solid reputation, passionate people and endless opportunities. Our strong financial strength and consistent record of operating returns provide security for our customers and opportunities for our employees. We are energetic and offer a workplace where you can make a difference.

Job Category Claim

Target Openings 1

What Is the Opportunity?

This job is responsible for demonstrating proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality. Apply and explain applicable coverage to all relevant parties and document claims files. Accountable for providing efficient and timely service to all customers and is expected to work with a moderate degree of autonomy within established authority.

What Will You Do?

• Handling 1st party Property claims of moderate complexity as assigned.
• Completing field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
• Investigating and evaluating all relevant facts and information on new, transferred and ongoing low to moderate complexity first-party property claims to evaluate the scope of the loss and determine appropriate coverage and indemnification to effectively manage loss and expense costs.
• Accessing and inspecting all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces.
• Establishing timely and accurate claim and expense reserves.
• Negotiating and conveying claim settlements within authority limits.
• Writing denial letters, Reservation of Rights and other complex correspondence.
• Controlling damages through proper usage of cost containment tools.
• Meeting all quality standards and expectations per Best Practices.
• Maintaining an effective diary system and documenting claim file activities in accordance with established procedures.
• Managing file inventory to ensure timely resolution of cases.
• Handling files in compliance with provincial regulations, where applicable.
• Providing excellent customer service to meet the needs of the insured, broker and all other internal and external customers.
• Identifying and referring claims with Major Case Unit exposure to the Unit Manager.
• Recognizing when to refer claims to Travelers Investigative Services Unit and/or Subro Unit.
• Performs administrative functions such as expense accounts, time off reporting, etc. as required.
• Accessing and inspecting all areas of a dwelling or structure which is physically demanding, requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds. This includes climbing ladders when deploying to a catastrophe.
• Occasional Catastrophe Duty, including other offices and provinces may be required.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• College degree or equivalent in business discipline. Previous property claim handling experience is preferred.
• Knowledge of construction, estimating and estimating system (Xactimate preferred).
• Solid verbal and written communication skills.
• CIP designation a plus.
• Excellent organizational skills with the ability to work independently.
• Solid analytical skills.
• Excellent negotiation skills.
• Valid driver's license.
• Licensing requirements: acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements; generally, licenses should be obtained within three months of starting the job.

What is a Must Have?

• A minimum of one year of previous work experience.
• Experience utilizing computer technology, such as Microsoft Office, e-mail, Web-enabled applications, and database software.
• Ability to accurately compute a variety of numerical calculations.
• Valid driver's license required.
• Licensing requirements: acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements.
• Must secure and maintain a company credit card if required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of total eligible earnings to the Deferred Profit Sharing Plan. Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off: Start with a minimum of 20 days PTO annually, plus the opportunity to purchase additional days up to 36 PTO days per year, plus twelve paid company holidays.
• Wellness Program: The wellness program includes tools, discounts and resources plus access to free professional counseling services and other resources.
• Volunteer Encouragement: We encourage community involvement with a Matching Gift and Volunteer Rewards program.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit from our differences.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have questions regarding the physical requirements of this role, please email us so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit our benefits page.