Fairmont Jasper Park Lodge Spa Experience Coordinator

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury resort in Alberta is seeking a Spa Experience Coordinator to provide exceptional service at their Spa. The role involves detail-oriented customer service, managing appointment bookings, and promoting Spa treatments and products. Ideal candidates have at least one year of experience in customer-facing roles. Competitive compensation and numerous employee benefits are offered.

Benefits

10% Retail commission

Employee travel program discounts

Comprehensive wellness platform

Qualifications

• Minimum 1 year experience in face-to-face customer service.
• Basic Rescuer certification in First Aid and CPR is required.
• Must be legally eligible to work in Canada.

Responsibilities

• Follow all Spa policies and service standards.
• Answer telephone inquiries and book Spa treatments.
• Ensure guests receive accurate information about Spa treatments.

Skills

Customer service

Product knowledge

Computer literacy

Education

Post Secondary education in Hotel/Hospitality Management

Job description

Fairmont Jasper Park Lodge Spa Experience Coordinator

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

As a Spa Experience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa. Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an exceptional experience.

Starting rate of pay: 20.29

Responsibilities

• Follow all Spa policies, procedures and service standards
• Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
• Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
• Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
• Convey clear instructions and guidance to the staff and ensure all guests are receiving the best possible service in line with our leading quality assurance standards.
• Meet and/or exceed booking quotas and promotions in the Spa
• Ability to promote Hotel services and amenities to encourage an exceptional resort experience
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
• Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
• Responsible for the upkeep of SPA Lounge, SPA Locker Rooms by replenishing the items available to guests utilizing the lounge and the locker rooms
• Responsible for stocking and cleaning retail shelves, locker rooms and the SPA Lounge
• Manage all spa front & back of the house duties
• Implement spa smart booking to capitalize on therapists utilization
• Other duties as assigned

Qualifications

• Minimum 1 year experience in position with face to face customer service (e.g. front desk, receptionist) required
• Computer literacy in Word, Excel, Keyboard/data entry is an asset
• Post Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset
• First Aid and CPR - Basic Rescuer certification required
• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Benefits

• 10% Retail commission and product incentives
• 1% Service Charge of every treatment
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont Jasper Park Lodge and Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Apply today: https://www.jasperparklodgejobs.com

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact: [e-mail]

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