Fairmont Jasper Park Lodge Learning & Development Manager

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 80,000 - 100,000; Full time

Job summary

A luxury resort in the Canadian Rockies is seeking a Learning & Development Manager to develop training strategies, facilitate onboarding, and ensure employee growth. The ideal candidate has 2+ years in hospitality, strong facilitation skills, and is proficient in MS Office. This role offers competitive benefits and development opportunities within a stunning environment.

Benefits

Subsidized staff accommodation

Employee travel program

Wellness platform

Discounts at resort outlets

Opportunities for growth

Complimentary meal per shift

Qualifications

• Minimum of 2 years’ experience in a leadership role within hospitality.
• Proven ability to drive service excellence results.

Responsibilities

• Develop and implement Learning and Development strategies.
• Facilitate onboarding experiences for new employees.
• Design and deliver training sessions on various topics.

Skills

Needs assessment

Facilitation of training programs

Relationship building

Data analysis

Microsoft Office proficiency

Education

University degree in Hotel/Restaurant Management

Job description

Fairmont Jasper Park Lodge Learning & Development Manager

AccorHotel Fairmont Jasper Park Lodge Jasper, AB | Full-time

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other.

Overview

Your role is dynamic, ranging from facilitating recurring training sessions to creating an annual learning program. You are a team of one, so you must be comfortable handling all parts of the learning cycle—from implementing and executing training to tracking and organizing training records, to working with leaders to identify training needs across the business.

Responsibilities

• Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.
• Facilitate a world-class onboarding experience for new employees, iterating the program and experience as required.
• Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.
• Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.
• Participate in creating an environment of engaged leaders by being an active member of the leadership team; build strong relationships across the business to support coaching and development.
• Utilize a variety of learning methodologies and technologies, including e-learning modules, on-the-job training, and experiential learning opportunities.
• Evaluate training effectiveness through feedback, assessments, and performance metrics; continuously improve offerings to enhance learning outcomes.
• Partner with external training providers, industry organizations, and regional specialists to source relevant resources.
• Act as a mentor and coach to support professional growth of employees at all levels.
• Stay abreast of industry trends, best practices, and innovations in learning and development to ensure programs remain current and impactful.
• Maintain accurate records of leadership training activities and participant information.

Qualifications

• Minimum of 2 years’ experience in a leadership role within hospitality, or a related education/training facilitation role.
• University degree in Hotel/Restaurant Management or related discipline is a strong asset.
• Proven ability in needs assessment and facilitation of training programs that drive service excellence results.
• Demonstrated knowledge of Microsoft Office (Outlook, Teams, PowerPoint, Publisher, Excel, Word).
• Enthusiastic, positive personality with ability to build strong relationships; sense of urgency and ability to prioritize; results-oriented and adaptable under pressure.
• Innovative, creative, and accountable for successes and learnings.
• Ability to analyze data and trends and create improvement strategies.

Benefits & Perks

• Subsidized staff accommodation; assistance provided.
• Employee travel program with discounts on room rates and Food & Beverage at Fairmont & Accor properties worldwide.
• Access to Mountain Explorer Travel Program with exclusive room rates and food & beverage discounts where applicable.
• Wellness platform for employee mental health and wellbeing support.
• Discounts at resort outlets, fitness center, and golf course; access to staff activities and events.
• Opportunities for development and growth within Fairmont Jasper Park Lodge and Accor network of properties.
• One complimentary meal per shift in staff cafeteria.

Apply today: Visit https://www.jasperparklodgejobs.com to learn more about opportunities at Fairmont Jasper Park Lodge. If accommodations are needed during the application or interview process, please contact [e-mail].