Facilities Services Customer Center Operator

Manpower Canada; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A staffing solutions company is seeking a customer-focused Facilities Services Customer Center Operator for hospital facilities operations. This on-site role involves handling inbound service requests, dispatching work orders, and providing professional customer service in a fast-paced dispatch center. Candidates must have a high school diploma, at least 1 year of customer service experience, and strong communication skills. The position requires rotating 12-hour shifts with on-site attendance compulsory.

Qualifications

• High school diploma required; technical/business coursework preferred.
• 1+ year of customer service, dispatch, or call center experience.
• Strong verbal and written English communication skills.

Responsibilities

• Receive service requests via phone, email, and web.
• Create, prioritize, and dispatch work orders.
• Communicate with technicians, facilities teams, and vendors.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Education

High school diploma

Technical/business coursework

Job description

Overview

What’s the Job? We are seeking a customer-focused Facilities Services Customer Center Operator to support hospital facilities operations. This role handles inbound service requests and dispatches work orders in a fast-paced, 24/7 dispatch center environment.

Location: On-site – Hospital Environment

Pay Rate: $21.95/hour

Shift: Rotating 12-hour shifts | 24/7/365 operation

Schedule Requirements

• Rotating shifts (days/nights)
• Availability for evenings, weekends, and statutory holidays
• On-call availability may be required
• Not remote / not hybrid – on-site attendance required

Responsibilities

• Receive service requests via phone, email, and web
• Create, prioritize, and dispatch work orders
• Communicate with technicians, facilities teams, and vendors
• Provide professional, high-quality customer service
• Conduct overhead hospital code announcements clearly and accurately

Qualifications

• High school diploma required; technical/business coursework preferred
• 1+ year of customer service, dispatch, or call center experience
• Strong verbal and written English communication skills
• Clear enunciation required (verbal assessment during interview)
• Ability to multitask and work in a fast-paced environment

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of

ManpowerGroup, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year. All confirming our position as the brand of choice for in-demand talent.