Experience Designer

Loblaw Companies Limited; Brampton; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading Canadian retailer is seeking an Experience Designer to drive human-centered service design across tech-enabled operations. The role involves collaboration with cross-functional teams, advocating for data-driven design, and facilitating workshops to solve key problems. Strong UX expertise, facilitation skills, and an entrepreneurial mindset are essential. Flexibility for remote work is offered, along with a comprehensive benefits package. This position promises a chance to innovate in a supportive and inclusive environment.

Benefits

Work Perks Program

Gym and sports facilities

Tuition Reimbursement

Pension & Benefits

Paid Vacation

Qualifications

• You have an inherent curiosity and empathy for end users.
• Deep expertise in UX or service design in a highly collaborative environment.
• Track record across the full user-centered product development lifecycle.
• Ability to communicate thoughtfully at different organizational levels.
• Experience in creating low fidelity prototypes and user flows.

Responsibilities

• Lead human-centered service design focused on tech-enabled retail operations.
• Conduct light design research to identify user needs and problems.
• Plan and facilitate workshops with participants including executives.
• Create service blueprints, journey maps, and other user experience design artifacts.
• Collaborate with UX and adjacent teams to enhance human-centered design.

Skills

Collaboration

User-centered design

Data-driven decision making

Facilitation

Prototyping

Education

Experience in UX or service design

Tools

Miro

Design tools

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued ‑ as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re‑entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game‑changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Role Experience Designer, Location, ON

In this role, you will collaborate on UX Strategy and lead human‑centered service design focused on tech‑enabled retail operations across the Loblaw enterprise, looking at the interaction of digital and physical experiences in our stores and pharmacies. You’ll get to connect the dots on some of the most exciting and innovative programs in the organization; including the future of grocery, digital health, and technology‑powered colleague AI initiatives to transform experiences for our customers, our patients and our colleagues.

What You’ll Do:

• Partner with business leaders and cross functional teams to collaborate through the end‑to‑end journey of a product or process, from initial concept through to delivery. Recommend human‑centric approaches for strategically framing and solving problems – whether it’s running design thinking sessions, providing that desirability lens during early discovery, co‑creating a service blueprint with actual store colleagues, prioritizing backlogs based on end‑user feedback, or advising product teams on how to incorporate UX activities in their roadmaps. You’ll think like a consultant!
• Be an advocate for driving outcomes that are grounded in data from real end users. Conduct light design research to identify current state, user needs, problems, and desirability of future initiatives. Engage external research firms for larger research projects. Define UX success metrics, and continuously collect feedback and iterate on designs to improve the overall service experience.
• Plan and facilitate workshops with participants that include executives, senior business leaders, cross functional working teams, and end users to ensure we are solving the right problems. Use those double diamonds and make sure we’re solving the right problems.
• Create service blueprints, journey maps, jobs‑to‑be‑done visuals, innovation framework diagrams and other user experience design artefacts. Collaborate with Product Designers and contribute to the development of information architecture, UX/UI design and user flows. Connect dots and share your expertise with clarity and confidence. Tell compelling stories in high visibility environments.
• Team up with other UX and UX‑adjacent teams at Loblaw to move the needle on human‑centricity together. Collaborate with various external research, design, and development partners to provide input to their work, review their outputs, and generally make sure they’re on the right track.

What you Bring:

• You are a people person through and through, and you have an inherent curiosity and empathy for end users, and you seek to understand their unique perspectives. You’re optimistic and able to generate excitement about UX wherever you go.
• Deep expertise in UX or service design in a highly collaborative environment. This is not a heavy product design role but ability to create low fidelity prototypes, storyboards and user flows is a requirement. Experience using collaborative tools like Miro is critical.
• Track record across the full user‑centered product development lifecycle: discovery, research, problem definition, alignment, ideation, solutioning, delivery, feedback, measurement, iteration – aligning partners towards common user‑centric goals all the way. You’re comfortable working in undefined spaces and on products with varying levels of maturity.
• An entrepreneurial mindset. Our team operates like an internal UX agency servicing various groups at Loblaw and are adept at evangelizing, selling, getting alignment, managing, delivering, and measuring.
• Thoughtfully communicate with presence at different levels. Planning and facilitating workshops is a key responsibility of this role; as is the ability to empower, coach and mentor others.

Note:

This role requires 4 days in office with 1 day remote, and you’ll be working with teams located across our three offices in the Greater Toronto Area.

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast‑paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On‑site Gym, Basketball & Volleyball courts, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

www.Loblaw.ca/careers

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision‑making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.