Events Manager (12-Month Contract)

Hilton Worldwide, Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hospitality company in Toronto is seeking an Events Manager for a 12-month contract to support the Events Department. You will maximize Banquet revenue, ensure guest satisfaction, and lead organizational efforts for successful events. The ideal candidate has at least 1 year of relevant experience and strong communication skills. Competitive benefits and discounts on services are provided.

Benefits

Competitive benefits package

Discounts on products and services

Qualifications

• Minimum 1 year of experience in a similar role with a proven track record.
• Positive attitude and effective communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Create and distribute all details of bookings in a timely fashion.
• Ensure any missing details are addressed with clients.
• Provide sales support for team members.

Skills

Interpersonal communication

Organizational skills

Leadership

Analytical skills

Education

Degree-level qualification in a relevant field

Job description

Overview

Events Manager (12-Month Contract) at Hilton Toronto, HOT0BXP1. This position covers a 12-month maternity leave and provides support and direction to the Events Department, with responsibility for maximizing Banquet revenue and maintaining high standards of service for guests.

Work Locations

Hilton Toronto, 145 Richmond Street West, Toronto, M5H 2L2

Responsibilities

• Create and distribute all details of bookings in the form of BEO and other reports in a timely and organized fashion to appropriate departments to facilitate efficient planning, purchasing and scheduling.
• Ensure any missing details are addressed with the client before the event.
• Provide sales support for team members at closing of potential business.
• Liaise with other department team members to communicate information and ensure customer satisfaction and hotel profitability.
• Develop individual monthly production reports and monitor results.
• Inspect function rooms and welcome clients to ensure satisfaction and encourage repeat clientele.
• Prepare and customize proposals to meeting client’s needs and hotel’s profitability guidelines.
• Attend client set up and/or special events to ensure smooth running and introduce client to Banquets/Operations.
• Track events productivity report on a weekly basis.
• Analyze banquet revenues daily to ensure revenue goals are met.
• Conduct site inspections with clients, showing rooms, meeting space, food and beverage, and recreation facilities.
• Provide written and verbal communication to clients regarding the management of their account.
• Other duties as assigned by management.

Qualifications

• Minimum 1 year of experience in a similar role with a proven track record.

Positive attitude and effective written, oral, and interpersonal communication skills.

Commitment and drive to delivering a high level of customer service.

Strong leadership, organizational and planning skills, with a keen eye for detail and accuracy.

Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.

• Degree-level qualification in a relevant field would be advantageous.

What will it be like to work at Hilton?

Hilton Worldwide has been a leader in the hospitality industry since 1919. We look for demonstration of our Values (Hospitality, Integrity, Leadership, Teamwork, Ownership, Now) and key attributes (Living the Values, Quality, Productivity, Customer Focus, Teamwork) in our Team Members.

What benefits will I receive?

You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of benefits that you would expect from a global hotel organization like Hilton Worldwide.

Accessibility

ACCESSIBILITY Hilton Hotels and Resorts are committed to providing equality of services and access to facilities for all guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1-844-217-AODA.