Events Assistant

York University; Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading educational institution in Ontario is seeking an Events Assistant to perform box office and ushering duties for various performances. The ideal candidate will have a high school diploma and experience in customer service within a high-volume environment. Key skills include excellent organizational abilities and proficiency in MS Office. The role requires responding to customer inquiries and handling ticketing transactions during day and evening performances.

Qualifications

• High School Diploma required.
• Experience in high-volume customer service operations.
• Ability to work independently and in a team setting.

Responsibilities

• Perform box office and ushering duties for events.
• Respond to customer inquiries effectively and efficiently.
• Handle cash and credit card payments during events.

Skills

Customer service

Organizational skills

Interpersonal skills

MS Office proficiency

Cash handling

Data entry skills

Education

High School Diploma

Tools

Ticketing systems

Job description

Overview

The Events Assistant performs box office and ushering duties for performances at Performance Facilities venues (Sandra Faire and Ivan Fecan Theatre, Tribute Communities Recital Hall, Price Family Cinema, McLean Performance Studio, Joseph G. Green Studio Theatre) during day, evening and weekend performances.

Education

High School Diploma

Experience

Previous experience providing service in a high-volume customer-oriented operation, responding to customer enquiries and handling cash / credit card payments. Experience with ticketing systems and / or audience service experience is an asset.

Skills

Committed to providing superior service to customers. respond effectively to customer concerns and service issues as they arise. possess excellent organizational and interpersonal skills. able to communicate clearly and concisely. work independently and as a part of a team. demonstrate good judgment and willingness to take initiative. sensitive to student needs and interests. knowledge and proficiency with MS Office and similar computer software. good keyboarding / data entry skills. experience handling cash and electronic sales transactions. experience with a computerized ticketing system is an asset. familiar with Occupational Health and Safety policies and procedures.