Event Manager - Toronto

Encore Global; Brampton; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading event management company in Peel Region is seeking an experienced Event Manager to coordinate events from planning to execution. The ideal candidate will have over three years in a similar role within the hotel industry, a focus on customer service, and excellent interpersonal skills, ensuring an outstanding experience for clients. This role offers a salary range of $70,000 - $85,000 and requires flexibility in working hours.

Qualifications

• Minimum 3 years experience in a similar position in the hotel industry or related field.
• Excellent knowledge of the tourism industry and establishment's products.

Responsibilities

• Ensure seamless event turnover from sales to service.
• Deliver excellent customer service throughout the client experience.
• Manage event logistics and operations for assigned groups.

Skills

Professional attitude and behavior

Focused on customer service

Good interpersonal skills

Attention to detail

Judgment and negotiation skills

Ethics and integrity

Education

Degree in hotel management

Job description

Position Overview

The Event Manager is responsible for preparing all event documentation and coordinating with Sales department, and Clients to ensure consistent, high level service throughout pre-event, event and post-event phases of venue events. Ensures their venue events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. This position reports to the Sr. Event Manager, or Director of Field Operations.

Key Job Responsibilities

• Managing Event Logistics and Operations: Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greet Client during the event phase and hand-off to the Event Operations team for the execution of details.
• Adhere to all standards, policies, and procedures.
• Ensure billing accuracy and conduct bill reviews with the clients prior to processing the final bill.
• Manage group room blocks and meeting space for average to large-sized assigned groups.
• Identify operational challenges associated with his/her group and determine how to best work with the venue staff and Client to solve these challenges and/or develop alternative solutions.
• Use judgment to integrate current trends in event management and event design.
• Act as liaison between field salesperson and client throughout the event process (pre-event, event, post-event).
• Participate in client site inspections and assist with the sales process as necessary.
• Solicit feedback from the venue partners to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Deliver excellent customer service throughout the client experience and encourage the same from other employees.
• Empower employees to provide excellent customer service.
• Set a positive example for guest relations.
• Coordinate and communicate event details both verbally and in writing to the customer and property operations.
• Make presence known to client at all times during this process.
• Oversee his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follow up with client post-event.
• Respond to and handle guest problems and complaints.
• Use personal judgment and expertise to enhance the customer experience.

Leading Event Management Teams

• Conduct formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Lead formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitate various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assist in the sales process and revenue forecasting for customer groups.
• Up-sell products and services throughout the event process.
• Forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Review comment cards and guest satisfaction results with employees.
• Observe service behaviors of employees and provide feedback to individuals and/or managers.
• Assist in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

Job Qualifications

• Professional attitude and behavior (teamwork, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative and organization)
• ocused on customer service
• Good interpersonal skills
• Attention to detail and quality
• Judgment, negotiation and decision making skills
• Ethics and integrity
• Minimum 3 years experience in a similar position in the hotel industry or related field
• Degree in hotel management (an asset)
• Excellent knowledge of the tourism industry, as well as the establishment's products and services

Competencies (by Core Values)

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Demonstrates Self-Awareness
• Drive Results: Ensures Accountability
• See The Big Picture: Decision Quality, Manages Complexity
• Value People: Collaborates

Salary Pay Range: $70,000 - $85,000 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.