Entry Level Customer Service Representative

MCI; Remote; CAD 35,000 - 45,000; Full time

Job summary

A customer service company is searching for a Remote Work-at-Home Representative in Nova Scotia to provide outstanding customer support. As a full-time employee, you will assist with inbound calls, troubleshoot issues, and build customer relationships. This role represents an excellent opportunity for career growth with advancement potential. The ideal candidate should possess strong communication skills and a customer-focused attitude. A high school diploma is required, alongside reliability and multitasking abilities.

Benefits

Paid Time Off

Health benefits

Life insurance options

Paid training

Fun, engaging work environment

Casual dress code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Customer service orientation: empathetic, responsive, patient, and conscientious.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Ensure first-call resolution through problem solving and effective call handling.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing skills (20+ words per minute)

Knowledge of Microsoft Office Suite

Troubleshooting skills

Customer service orientation

Conflict resolution skills

Multi-tasking ability

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Remote Work-at-Home Representative

Full‑time, hourly + bonus. Remote customer service, paid training, PTO, medical, dental, vision, life insurance, retirement, flexible schedules, company laptop, daily contests, prizes, casual dress code, regular raises.

Entry-Level Remote Customer Service Representative (Nova Scotia)

We are looking for full‑time customer service representatives to support inbound customer service, help desk, and back‑office processing for commercial and public sector positions. You will handle inbound calls, troubleshoot basic technical issues, and build strong customer relationships while professionally representing world‑renowned brands.

Schedules vary by site and project; we can usually find something that works for everyone. This is a great opportunity to start your career with our growing team. Advancement opportunities include Supervisor, Trainer, Talent Acquisition, and Operations Management.

What Does a Work‑At‑Home Contact Center Do?

>Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Appropriately escalate customer dissatisfaction with the managerial team.
• Ensure first‑call resolution through problem solving and effective call handling.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem solving, and negotiation.
• Customer service orientation: empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Thrives in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent skills and ability to build relationships with team and customers.

Additional Conditions

• Must be authorized to work in the country of the job location.
• Must be willing to submit a Level II background and/or security investigation with fingerprint; job offers are contingent on results.
• Must be willing to submit to a drug screening; job offers are contingent on results. (Does not apply in Canada)

What You Can Expect From MCI

• Paid Time Off and paid holidays.
• Health benefits: full‑time employees are eligible for supplemental health coverage through Blue Cross.
• Life insurance options to safeguard loved ones.
• Supplemental insurance: accident and critical illness.
• Career growth: internal promotions and significant advancement opportunities.
• Paid training: learn new skills while earning a paycheck.
• Fun, engaging work environment: team‑oriented culture that fosters collaboration and engagement.
• Casual dress code: comfortable while you work.

Compensation & Benefits That Fit Your Life

Compensation varies based on experience. MCI offers a competitive benefits package and incentives to support and reward our team members.

EEO Statement

We embrace diversity and are an equal‑opportunity employer. All aspects of employment at MCI are based solely on merit and qualifications. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.

Application Instructions

Complete a full application on our company careers page, including screening questions and a brief pre‑employment test. If you meet these qualifications, apply today!