Enterprise Account Manager (Client Partner) - EV / Electric Engineering Background

Whitecollars; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading enterprise solutions provider in Toronto seeks an experienced Account Manager to foster and expand strategic relationships with key enterprise clients. The ideal candidate has over 5 years of experience in account management or consulting, showing proficiency in coordinating cross-functional teams and a solid understanding of EV and energy sector dynamics. Strong communication and strategic skills are essential for driving customer value and growth in a high-impact environment.

Qualifications

• 5+ years in enterprise account management, consulting, or customer success.
• Technical background with commercial acumen (EV, energy, or SaaS preferred).
• Proven experience in cross-functional coordination (sales, CS, product, delivery).
• Track record of growing accounts and building trust with executives.
• Strong reporting and communication skills.
• Experience in EV/energy infrastructure or related industries.

Responsibilities

• Own and grow strategic client relationships for customer satisfaction.
• Build strategic relationships with top enterprise clients.
• Drive expansion revenue across accounts.
• Actively monitor and report on account health.

Skills

Enterprise EQ

Strategic Coordination

Commercial Acumen

Technical Fluency

Orchestration Skills

Growth Orientation

Communication & Reporting

Tools

HubSpot

ClickUp

Job description

Job Description

Purpose of the Role

Own and grow strategic client relationships to maximize customer value, satisfaction, and expansion. Act as the primary relationship owner for key enterprise clients, orchestrating internal resources (delivery, product, sales) to ensure commercial success and long-term partnership growth.

Key Outcomes (12 - 18 Months):

• Build strategic relationships with top 5 enterprise clients: Named account plans, regular executive check-ins, relationship mapping completed.
• Coordinate internal teams for account delivery excellence: Take ownership of accounts, achieve 90%+ CSAT on owned accounts; document internal coordination plans.
• Drive expansion revenue across accounts: Targeted expansion ARR of $[Target]; achieve X% NRR in strategic accounts.
• Support product alignment and roadmap input: Deliver quarterly product feedback loops to the PM team from strategic accounts.
• Actively monitor and report on account health: Maintain up-to-date risk/renewal tracking; ensure retention forecasting accuracy.

Competencies (Who Will Thrive in This Role):

Enterprise EQ: Comfortable working with public agencies, utilities, and commercial clients in politically sensitive, budget-conscious environments.

Strategic Coordination: Ability to align consulting, customer success, product, customer support, and sales resources around a unified customer plan.

Commercial Acumen: Able to spot growth triggers, understand procurement patterns, and propose new work confidently.

Technical Fluency: Familiar with EV infrastructure, charge management, and software delivery; able to bridge technical and commercial aspects.

Orchestration Skills: Knows when to involve a product manager, consultant, or escalate to executive support.

Growth Orientation: Focused on engagement and growth beyond retention across products and services.

Communication & Reporting: Clear, proactive, and confident in interactions with clients and internal teams.

Qualifications

Requirements:

• 5+ years in enterprise account management, consulting, or customer success.
• Technical background with commercial acumen (EV, energy, or SaaS preferred).
• Proven experience in cross-functional coordination (sales, CS, product, delivery).
• Track record of growing accounts and building trust with executives.
• Strong reporting and communication skills.
• Experience in EV/energy infrastructure or related industries.

Nice-to-Haves:

• Passion for sustainability and decarbonization.
• Comfort working with global clients across different time zones.
• Adaptability in high-growth, resource-constrained environments.

Culture & Values:

• Transparent, honest, and collaborative.
• Strong ownership mindset without ego.
• Curiosity and resilience in scaling environments.
• Aligned with our mission to decarbonize transportation.
• Effective in high-growth, resource-limited settings.

Tools & Resources:

HubSpot, ClickUp, customer dashboards, proposal templates.

Support from Delivery, Consulting, Product, and Business Development teams.

Additional Information