Enrolment Services Specialist

University of Regina; Saskatchewan; On-site; CAD 54,000 - 74,000; Full time

Job summary

A leading educational institution in Saskatchewan is seeking an Enrolment Services Specialist to support and guide students through their enrolment journey. Responsibilities include assessing applications, maintaining accurate award files, and providing student support. The ideal candidate has strong organizational skills, proficiency in Microsoft Office, and experience with student aid programs. This position promises professional growth and a commitment to diversity and inclusivity, with a competitive compensation package including Health, Dental, and Vision benefits.

Benefits

Health/Dental/Vision Benefits

Defined Benefit Pension Plan

Professional growth opportunities

Qualifications

• Minimum of five years related experience.
• Demonstrated high-level keyboarding skills.
• Experience working with financial information and transactions.

Responsibilities

• Assess applications and determine admissibility of applicants.
• Evaluate and determine acceptance or rejection of applicants.
• Support continuous improvement by monitoring processes.

Skills

Proficiency in Microsoft Office

Strong communication skills

Excellent customer service skills

Ability to organize multiple tasks

Education

Grade 12 supplemented by recognized business course

Tools

Banner student system

Microsoft Access

Job description

Enrolment Services Specialist

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details. We know imposter syndrome can get in the way, but we truly value diverse perspectives. Don’t hesitate to apply—submit your application today!

Applicants must be legally entitled to work in Canada, and the work associated with this position must be performed within Canada.

Position Details

Posting Summary: Competition Number 20250677A/S. Position Title: Enrolment Services Specialist. Faculty/Department: Registrar's Office Unit SA – Enrolment Services. Employee Group: CUPE 5791. Collective Agreement: Consideration. Open with preference given to CUPE 5791 members (NON‑RESEARCH). CUPE 5791 Job Family: Operational Services. Category: Staff. Number of Vacancies: 1.

Position Summary: Are you a detail‑oriented professional passionate about supporting students and guiding them through every step of their enrolment journey? Join us as our new Enrolment Services Specialist!

Reporting to the Coordinator, Student Awards and Financial Aid, the Enrolment Services Specialist is responsible for the implementation of undergraduate admissions, student awards, and financial aid efforts, and guiding students through the enrolment services process.

What You’ll Do:

• Assess applications and determine admissibility of all undergraduate applicants to the University of Regina (including the research and conversions required).
• Evaluate and determine the acceptance or rejection of applicants; advise those not yet admissible on how to gain admission.
• Assess transcripts to determine authenticity and ensure fraudulent credentials are not accepted, enter transcript information in Banner and index transcripts on UR Docs.
• Maintain and update the various automated systems such as the letter generation module, the Banner data push jobs, and the mass emailing system.
• Process undergraduate admissions, re‑admissions, and transfers in Banner.
• Scan, upload, and match various pieces of applications and track files as they move through admissions workflows in UR Docs.
• Evaluate and correct application data in Banner, and write correspondence requesting additional documents required for processing.
• Verify student enrolment and eligibility for awards purposes.
• Pay out awards, process awards applications and data clean‑up in Banner and the Student Awards Management System (SAMS).
• Maintain and update accurate award files, prepare materials for scholarship committees, and verify student eligibility.
• Administer provincial, federal, and U.S. student government assistance programs while ensuring compliance and providing guidance on appeals.
• Support continuous improvement by monitoring processes, submitting enrolment/registration changes, and recommending enhancements to enrolment services.
• Maintain an ever‑changing, in‑depth knowledge and understanding of enrolment policies and procedures and use this knowledge to impart accurate information.
• Act as a key resource on enrolment services policies and procedures; assist and support the University community in the interpretation and implementation of enrolment services policies and procedures.
• Develop and sustain relationships with potential students, students, their families, outside institutions and agents as it pertains to the functions of our offices; coordinate efforts with the faculties and colleges.
• Manage student data and department records while supporting training, supervision, and mentorship of student assistants, casual staff, and new employees.
• Provide backup to front counter staff; including in‑person, telephone and email inquiries.
• Plus More: Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success!

Why Join Us?

At the University of Regina, we’re more than just a campus – we’re a community! Join our team and enjoy:

• Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff.
• Professional Growth: We support your development, offering opportunities for advancement and learning.
• Work‑Life Balance: We value your well‑being and know your personal life is most important!
• Dynamic and Inclusive Workplace: We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
• Innovation Culture: We encourage fresh ideas and innovative thinking.
• Competitive Compensation: We offer a competitive compensation package and benefits to reward your talent. A few of these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Benefit Pension Plan, and much more!

Position Requirements

What You’ll Bring to this Position:

• Grade 12 supplemented by the successful completion of a recognized business course.
• Minimum of five years related experience.
• A suitable combination of education and experience may be considered.

Skills That Will Ensure Your Success in the Role:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Access).
• Demonstrated in‑depth knowledge, skill, and experience in the application of academic policies, processes and procedures within the University of Regina, with knowledge of undergraduate awards program, university structure and student finances; or equivalent experience.
• Working knowledge of a wide array of government student aid assistance programs.
• Ability to work as part of a team, including strong communication (verbal and written) skills and the ability to deal courteously and effectively with students including domestic and international students, the general public, and co‑workers.
• Excellent customer service skills, including tact and diplomacy, while displaying a positive ‘can‑do’ attitude.
• Ability to make effective administrative/procedural decisions and recommendations.
• Demonstrated ability to take direction and show initiative.
• Demonstrated ability to maintain confidentiality of records and information.
• Demonstrated ability to create, compose, and edit written/electronic materials.
• Demonstrated ability to organize multiple tasks, while maintaining accuracy and attention to detail, and to analyze complex problems.
• Experience working with financial information and transactions.
• Demonstrated high‑level keyboarding skills.
• Experience in the use of complex database systems such as Banner student system, FAST, Caspur reports, UR Docs, SAMS, and GroupWise; or equivalent database systems experience.

Physical Demands: Entering data in an office environment is required on a daily basis for 2–3 hours at a time. Lifting or carrying objects up to 20 lbs is required for 30 minutes to 1 hour 1–3 times a year. Delivering information through oral words to others on a daily basis for 1–5 hours per day depending on the peak times of year. Remaining seated in an office environment is required on a daily basis for 2–3 hours at a time. Standing/walking/moving one’s self from the back office to the front office is required on a daily basis for a duration of 5–10 minutes approximately 5–10 times a day.

Pay Grade: CUPE Phase 5. Salary Range: $54,691.00 – $73,837.40 annually. Status: Permanent. Work Hours: Monday – Friday, 8:00 am – 4:30 pm, with approximately 5 evening or weekend shifts required for special events per year. Duration (if Term/Temporary): Full‑Time/Part‑Time Full Time. Preference Posting: No Preference. Target Posting: Not Targeted. Additional Information: Contact Information. Job Open Date: 12/23/2025. Job Close Date: 01/05/2026. Open Until Filled: Yes. No Special Application Instructions.

Applicants must be legally entitled to work in Canada, and the work associated with this position must be performed within Canada.

Diversity Statement

The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. The University welcomes applications from all qualified individuals, including individuals within the University’s employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Required

Required Documents

• Resume/Curriculum Vitae
• Cover Letter

Optional Documents

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