Engagement Specialist

Shakudo; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology company in Toronto is seeking an Engagement Specialist to enhance client delivery through efficient coordination and communication. You will work closely with Engagement Managers and technical teams, manage client meetings, take detailed notes, and help prioritize tasks across projects. The ideal candidate has 1-3 years in a support or client-facing role, strong organizational skills, and is comfortable in a dynamic environment. This role offers opportunities for growth in a diverse and inclusive workplace.

Qualifications

• 1-3 years of experience in a coordination or client-facing role.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Detail-oriented, proactive, and resourceful.
• Experience with project management or collaboration tools.
• Adaptable in a fast-paced, dynamic environment.
• Collaborative team player.

Responsibilities

• Support daily operations of the Engagement Team for client delivery.
• Coordinate and schedule client meetings with prepared agendas.
• Document meeting notes, decisions, and action items.
• Maintain and update project plans and timelines.
• Help prioritize work across multiple engagements.
• Track and follow up on open tasks to keep projects on schedule.
• Serve as a point of coordination between teams and clients.
• Contribute to improving internal processes and tools.

Skills

Organizational skills

Time-management skills

Verbal communication

Written communication

Detail-oriented

Proactive attitude

Resourcefulness

Experience with project management tools

Client-first mindset

Tools

Jira

Asana

Trello

Notion

Job description

At Shakudo, we’re building the world’s first operating system for data and AI. We use the term “operating system” in the truest sense: just like iOS, Windows, or Linux, Shakudo’s end-to-end OS provides ever-evolving, fully automated, best-in-class open-source components tailored to each business’s unique needs.

We are seeking an Engagement Specialist to join our team. The Engagement Specialist will work closely with Shakudo’s Engagement Managers and technical teams to ensure smooth delivery of client projects. You will help coordinate communications, organize meetings, capture key decisions, support project planning, and assist in prioritizing work for our weekly sprints. This is an excellent opportunity for someone who thrives in a fast-paced, client-facing environment and is passionate about enabling teams to deliver high-quality work efficiently.

Key Responsibilities

• Support the daily operations of the Engagement Team to ensure smooth client delivery.
• Coordinate and schedule client meetings, ensuring agendas are set and participants are prepared.
• Take clear and detailed meeting notes, documenting decisions, action items, and next steps.
• Assist in maintaining and updating project plans, timelines, and deliverables.
• Help prioritize work across multiple client engagements for weekly sprint planning.
• Track and follow up on open tasks and commitments to keep projects on schedule.
• Serve as a point of coordination between Engagement Managers, technical teams, and clients.
• Contribute to improving internal processes and tools that enhance engagement efficiency.

Qualifications

• 1–3 years of experience in a coordination, project support, or client-facing role (experience in tech, SaaS, or startups is an asset).
• Strong organizational and time-management skills with the ability to juggle multiple priorities.
• Excellent written and verbal communication skills.
• Detail-oriented, proactive, and resourceful.
• Experience with project management or collaboration tools (e.g., Jira, Asana, Trello, Notion, or similar).
• Comfortable working in a fast-paced, dynamic environment with evolving priorities.
• A collaborative team player with a client-first mindset.

Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences.